Victoria Lee
Sechelt,BC
Summary
Enthusiastic and reliable team player, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Joe's On The Beach
Sechelt, BC
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Bartender
St Louis Bar & Grill
Pickering, ON
10.2021 - 10.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Hostess
Portly Piper Pub
Ajax, ON
11.2018 - 11.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cosmetician
Shoppers Drug Mart
Ajax, ON
01.2016 - 06.2018
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Continuously updated personal knowledge of industry trends and products to provide current information to clients.
- Boosted retail sales through effective product demonstrations and educating clients on proper application techniques.
- Conducted makeup applications for special events such as weddings, proms, and photo shoots, resulting in high client satisfaction rates.
Sales Representative (Seasonal)
Strivectin
Durham, ON
11.2015 - 01.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Sales Associate
Galbraith Jewelers
Ajax, ON
03.2013 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Ajax High School
Ajax, ON06.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- High-volume dining
- Service prioritization
- Point of sale operation
Languages
English
References
References available upon request
Timeline
Server/Bartender
Joe's On The Beach
11.2022 - Current
Server/Bartender
St Louis Bar & Grill
10.2021 - 10.2022
Hostess
Portly Piper Pub
11.2018 - 11.2021
Cosmetician
Shoppers Drug Mart
01.2016 - 06.2018
Sales Representative (Seasonal)
Strivectin
11.2015 - 01.2016
Sales Associate
Galbraith Jewelers
03.2013 - 11.2013
Ajax High School