Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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VICTORIA LAI

Ajax

Summary

Professional with strong background in operations management, delivering impactful results through effective team collaboration and strategic planning. Expertise in process improvement, resource optimization, and risk management. Known for adaptability in dynamic environments, ensuring operational excellence and continuous improvement. Respected for leadership, reliability, and results-driven approach.

Overview

9
9
years of professional experience

Work History

Senior Operations Officer

RBC Royal Bank
05.2022 - Current
  • Streamlined operational workflows, enhancing efficiency and reducing turnaround times.
  • Led cross-functional teams to implement process improvements and optimize resource allocation.
  • Developed and maintained standard operating procedures to ensure compliance with industry regulations.
  • Analyzed performance metrics to identify areas for improvement and drive operational excellence.
  • Coordinated training sessions, fostering team development and enhancing skill sets across departments.

International Language Teacher

Durham Catholic District School Board
06.2023 - 07.2023
  • Designed engaging lesson plans tailored to diverse student needs.
  • Implemented interactive teaching methods to enhance language acquisition.
  • Adapted instructional methods based on individual student needs and preferences, ensuring optimal learning outcomes for diverse learners.
  • Improved students'' oral and written communication skills through interactive language exercises and group projects.
  • Provided constructive feedback on student performance, both verbally and in writing, enabling them to make continuous progress in their language studies.

Hostess/busser

Pure and Simple breakfast restaurant
12.2021 - 05.2022
  • Greeted and seated guests promptly, ensuring a positive first impression.
  • Managed reservations and waitlists efficiently to optimize seating flow.
  • Assisted in training new hosts on customer service standards and procedures.
  • Maintained cleanliness and organization of front-of-house areas for safety compliance.
  • Implemented feedback from management to improve overall dining experience quality.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

COVID-19 Screener/EA

SKD bilingual child care centre
06.2021 - 09.2021
  • Conducted health screenings to ensure compliance with COVID-19 safety protocols.
  • Educated parents and guardians on health guidelines to promote community safety.
  • Collaborated with staff to implement effective screening procedures and processes.
  • Fostered a safe and nurturing environment that promoted emotional well-being and self-esteem in children.
  • Utilized observational assessments to tailor educational activities for individual learning needs.

Tutor

St-Charles Garnier
01.2017 - 01.2020
  • Tutor students from St-Charles Garnier and students outside of school
  • Developed individualized lesson plans to meet diverse learning needs of students.
  • Facilitated engaging tutoring sessions that improved student comprehension and retention.
  • Adapted teaching strategies based on student feedback and performance metrics.
  • Maintained detailed records of student progress, ensuring transparency in communication with stakeholders.

Education

Bachelor of Arts - Political Science

University of Toronto
Toronto, None
10-2025

Highschool graduate -

St-Charles-Garnier

Skills

  • Excellent communication skills (Bilingual English and French oral and written)
  • Strong organizational, analytical and time management skills
  • Able to operate independently or in a team (groups of any age)
  • Competent in conflict management and talented in interpersonal communication
  • Interact positively with people, model self-control and always advocate a friendly environment
  • Advanced problem-solving skills and multitasking skills
  • Very patient with other individuals (customers/clients of all ages)
  • Thoughtful, quick learner and respectful
  • Proficient in Microsoft Word, Excel, PowerPoint and Google docs software

Accomplishments

  • High school diploma and university acceptance letter
  • Certificate received for ‘Respect for others’ (June 2017) at Saint-Charles Garnier
  • Received certificate of merit ‘Balanced’ (April 2017) at Saint-Charles Garnier
  • Received certificate of merit ‘Researcher’ (October 2017) at Saint-Charles Garnier
  • My poster was selected to be included in the 2015-2016 calendar “Student of transportation of Canada inc”
  • Received certificate for value of the month “Welcoming a new student” (October 2013) to Our Lady of Youth
  • Received certificate for value of the month “Francophonie” (April 2011)
  • Received certificate for value of the month “Compassion” (May 2010)
  • Participated 3 years in a row for the“Miga music” recitals

Languages

French
Native or Bilingual
English
Native or Bilingual

Interests

  • Horseback Riding
  • Watching Movies and TV Shows
  • Gym Workouts
  • Music (piano and guitar, singing)
  • Outdoor Recreation
  • Volunteer Travel
  • Crafting and DIY
  • Volleyball (the senior team at Saint-Charles Garnier)
  • Cooking
  • Dance (acrobatic)

Timeline

International Language Teacher

Durham Catholic District School Board
06.2023 - 07.2023

Senior Operations Officer

RBC Royal Bank
05.2022 - Current

Hostess/busser

Pure and Simple breakfast restaurant
12.2021 - 05.2022

COVID-19 Screener/EA

SKD bilingual child care centre
06.2021 - 09.2021

Tutor

St-Charles Garnier
01.2017 - 01.2020

Bachelor of Arts - Political Science

University of Toronto

Highschool graduate -

St-Charles-Garnier

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