Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Kwong

Vancouver,BC

Summary

Well-qualified leasing specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience

Work History

Leasing Agent

Devonshire Properties Inc
08.2022 - Current
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Knowledge of Residential Tenancy Act
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Recruited new residents through website advertising and marketing.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted property tours for potential tenants, showcasing amenities and highlighting unique features of the community.
  • Streamlined the leasing process for prospective tenants, ensuring timely completion of application materials and background checks.

Insurance Advisor

Hub International
10.2019 - 05.2021
  • Explained features, advantages and disadvantages of various policies to promote insurance sales.
  • Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
  • Calculated premiums and established payment methods.
  • Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Life Insurance Advisor

Westland Insurance
09.2016 - 10.2019
  • Maintained high standards of customer service by building relationships with clients.
  • Negotiated contracts and terms of sale with potential customers.
  • Educated clients on insurance policies and procedures.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Conducted research and identified market trends to develop better strategies for sales.

Education

General Insurance And Risk Management of Technology

Douglas College
New Westminster, BC
08.2015

Alpha Secondary School
Burnaby, BC
06.2009

Skills

  • Rental Pricing Strategies
  • Issue Escalation
  • Resident Retention Programs
  • Leasing and Sales
  • Recordkeeping
  • Customer Loyalty
  • Account Management
  • Business Processes and Procedures

Languages

Chinese (Cantonese)
Professional Working

Timeline

Leasing Agent

Devonshire Properties Inc
08.2022 - Current

Insurance Advisor

Hub International
10.2019 - 05.2021

Life Insurance Advisor

Westland Insurance
09.2016 - 10.2019

General Insurance And Risk Management of Technology

Douglas College

Alpha Secondary School

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