Victoria Kiriakou
East Gwillimbury
Summary
A dynamic leader with a proven track record at Aritzia, I excel in operational efficiency and teamwork. Spearheaded initiatives that consistently exceeded sales targets, fostered employee growth, and optimized staffing schedules. My strategic planning and exceptional customer service skills have significantly contributed to business leadership and project management success.
Overview
10
10
years of professional experience
Work History
Senior Store Manager
Aritzia
05.2024 - Current
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
Store Manager
Aritzia
09.2022 - 04.2024
- Analyzed sales data for strategic planning and resource allocation.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Associate Manager
Aritzia
10.2020 - 09.2022
- Improved team performance by implementing clear communication strategies.
- Increased customer satisfaction with streamlined service processes.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
Floor Manager
Aritzia
09.2019 - 10.2020
- Increased team accountability with clear role definitions and performance expectations.
- Promoted employee engagement for enhanced service delivery through one-on-one feedback.
- Monitored performance metrics with regular assessments to identify areas for improvement.
- Implemented contingency plans to mitigate disruptions during unforeseen circumstances.
Style Advisor
Aritzia
05.2019 - 10.2020
- Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
- Maintained an organized workspace, ensuring all items were properly labeled, tagged, and ready for presentation on the sales floor.
- Conducted in-depth client consultations to identify personal style goals and develop customized wardrobe plans.
Store Manager
Brandy Melville
05.2015 - 05.2019
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Science - Behavioural Science
Humber Institute of Technology And Advanced Learning
Toronto, ON04-2022
Bachelor of Arts - Sociology
York University
Toronto, ON04-2017
Skills
- Operational efficiency
- Policies and procedures implementation
- Teamwork and collaboration
- Problem-solving
- Customer service
- Business leadership
- Schedule management
- Strategic planning
- Project management
Timeline
Senior Store Manager
Aritzia
05.2024 - Current
Store Manager
Aritzia
09.2022 - 04.2024
Associate Manager
Aritzia
10.2020 - 09.2022
Floor Manager
Aritzia
09.2019 - 10.2020
Style Advisor
Aritzia
05.2019 - 10.2020
Store Manager
Brandy Melville
05.2015 - 05.2019
Bachelor of Science - Behavioural Science
Humber Institute of Technology And Advanced Learning
Bachelor of Arts - Sociology
York University
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