Victoria Keyes
North Bay
Summary
Detail-oriented college graduate with an honors diploma in Business and a Bachelor of Arts degree in History and Social Sciences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possessing exceptional listening and communication skills, aiming to provide professional guidance and support to soon to be clients, fostering personal growth and emotional well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
STUDENT AWARDS COORDINATOR
Nipissing University
07.2021 - Current
- Delivery of OSAP and related programs
- Interpret Ministry policies and regulations as they relate to student financial assistance
- Review government loans and grants, determine eligibility, confirm income information
- Communicate with students and families, where relevant, to obtain clarification or information
- Coordinate with National Student Loan Centre, Ontario Government, Government of Canada, banks, finance office personnel and students to resolve processing problems, funding issues and delays
- Develop and implement promotional material
- Coordinate and deliver information sessions and University/College fairs
SERVER
Churchill's Prime Rib House
06.2017 - Current
- Provide personalized and exceptional guest service at every given opportunity
- Excellent communication with guests and team members
- Having exceptional food and wine knowledge
- Ensure prompt and friendly service with regular table maintenance
- Create a check, collect a payment, and settle transactions
BACHELOR OF COMMERCE PROGRAM COORDINATOR
Nipissing University
09.2020 - 07.2021
- Provide ongoing support for students, course facilitators, and in class instructors
- Liaise with prospective students and send information packages as requested
- Develop and implement promotional material
- Coordinate and deliver information sessions and University/College fairs
- Develop and Maintain BComm/BBA Database, including CPP Information Inventory
CUSTOMER SERVICE REPRESENTATIVE
Scotiabank
04.2018 - 09.2020
- Complete daily transactions such as deposits, withdrawals, bill payments and transfers
- Process maintenance documents such as name changes, joint accounts, and closing accounts
- Resolve customer concerns regarding their accounts or credit products
- Contribute to achieving branch sales goals by recommending products and services that meet customer needs
- Solid knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for the protection of cash and other assets
SUMMER AMBASSADOR, Canadore College
04.2017 - 08.2017
- Communicating with and engaging prospective students from a range of backgrounds during on-campus events
- Helping prospective students learn more about the College and their programme of choice
- Administrative tasks for outreach and recruitment activities/events
- Assisting with on-campus events run by central departments and academic schools
- Meeting and greeting visitors
Education
Business Administration -
CANADORE COLLEGE
North Bay, ON04.2020
Bachelor of Arts - History and Social Sciences
NIPISSING UNIVERSITY
04.2018
Skills
- Sound technical skills; proficient in Microsoft office suite
- Solid motivational, leadership and coaching abilities
- Exceptional communication and customer service skills
- Ability to negotiate and manage solutions for complex problems
- Flexibility in co-ordination and management of multiple priorities
- Empathetic and an active listener
- Crisis intervention
- Confidentiality
Certification
Smart Serve
WHMIS
CPR
Professional Development
- Campus Student Mental Health Committee
Timeline
STUDENT AWARDS COORDINATOR
Nipissing University
07.2021 - Current
BACHELOR OF COMMERCE PROGRAM COORDINATOR
Nipissing University
09.2020 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
Scotiabank
04.2018 - 09.2020
SERVER
Churchill's Prime Rib House
06.2017 - Current
SUMMER AMBASSADOR, Canadore College
04.2017 - 08.2017
Business Administration -
CANADORE COLLEGE
Bachelor of Arts - History and Social Sciences
NIPISSING UNIVERSITY
Similar Profiles
Erica SimonErica Simon
Residence Don at Nipissing UniversityResidence Don at Nipissing University
Lady Portia BaduLady Portia Badu
Coding Facilitator at Nipissing University (NU Science Explorations)Coding Facilitator at Nipissing University (NU Science Explorations)
Zhanming Jeremy ChangZhanming Jeremy Chang
Student Nurse at Long-Term Care Facility (Nipissing University Placement)Student Nurse at Long-Term Care Facility (Nipissing University Placement)
Nidhimol SajiNidhimol Saji
Administrative Scheduler at DTDCAdministrative Scheduler at DTDC
Cowen ThibeaultCowen Thibeault
Lawn Care at Karah Floyd's HomeLawn Care at Karah Floyd's Home