Victoria Kent
Mississauga,ON
Summary
Dedicated professional with a solid background in sales and customer service, adept at nurturing client relationships and understanding their needs. Proficient in strategic account development and management, with strong skills in research, communication, and time management. Eager to leverage my expertise to drive customer success and growth as a Junior Account Manager at Walletifai.
Overview
3
3
years of professional experience
Work History
Hostess and Server
Piano Piano
06.2018 - 11.2019
- Efficiently managed seating for average of 50-100 guests per shift, ensuring smooth flow and customer satisfaction.
- Increased lunchtime sales by 20% through effective up selling techniques and prompt, attentive service.
- Maintained high standards of cleanliness and organization, resulting in 15% improvement in customer feedback scores related to dining experience.
Election Location Manager
Elections Ontario
10.2019 - 10.2019
- Oversaw the coordination and setup of the voting location, ensuring compliance with electoral laws and facilitating the smooth processing of over 1,000 voters.
- Trained and managed a team of 15 staff members, enhancing efficiency and ensuring adherence to voting protocols and procedures.
- Implemented streamlined check-in processes, reducing voter wait times and improving overall voter satisfaction.
Barista and Trainer
Starbucks
10.2016 - 05.2019
- Mastered over 30 coffee recipes, consistently delivering high-quality beverages to drive a 10% increase in customer satisfaction ratings.
- Led training sessions for 20+ new employees, focusing on coffee knowledge, customer service, and operational efficiency.
- Managed inventory and stock levels, ensuring all necessary supplies were consistently available for peak hours.
Education
Master of Law (LLM) -
The University of Law
England03.2024
Bachelor of Arts - Law and Society
York University
Toronto, ON05.2021
Skills
- Demonstrates strong creative thinking and problem-solving skills, offering innovative solutions to conventional challenges
- Proficient in persuasive communication, effectively influencing and engaging various audiences
- Adept at fostering teamwork and collaboration across diverse groups to achieve common goals
- Exhibits high emotional intelligence, navigating interpersonal interactions with empathy and understanding
- Highly adaptable, capable of adjusting to new environments and challenges with ease and efficiency
- Mastery of Microsoft Office (Word, Excel, PowerPoint), Google Suite (Docs, Sheets, Slides), Microsoft Windows 10 and Mac OS X
Websites
Volunteer Experience
As a Foster Coordinator at Fetch and Releash Dog Rescue in Mississauga from March 2019 to September 2020, I improved animal welfare and engagement by matching dogs with suitable foster homes, streamlining program operations, and training new foster families. I also maintained detailed records to enhance communication and track animal progress effectively.
Timeline
Election Location Manager
Elections Ontario
10.2019 - 10.2019
Hostess and Server
Piano Piano
06.2018 - 11.2019
Barista and Trainer
Starbucks
10.2016 - 05.2019
Master of Law (LLM) -
The University of Law
Bachelor of Arts - Law and Society
York University
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