Victoria Kadyrova
Edmonton ,AB
Summary
Energetic, positive restaurant professional effective at handling high workloads in fast-paced environments, providing exceptional guest service. Dedicated team player who enjoys a challenge.
Overview
10
10
years of professional experience
Work History
Floor Manager
The Metropolitan
11.2020 - 10.2022
- Created attractive bar displays by strategically arranging bottles
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Managed daily store operations for smooth functioning and achieving sales targets.
Bartender
Central Social Hall
03.2013 - 03.2016
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
Manager
Fantasy Land Hotel - L2 Grill/L1 Lounge
01.2016 - 08.2019
- Operated with discretion at all times, avoiding informal conversations, providing privacy and protecting high-profile guests from instructions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Business Diploma -
Keyano College
Fort McMurray, AB08.2013
Westwood Community High School
Fort McMurray, AB06.2012
Skills
- Affable and Assertive
- Great communication skills and rapport building
- Works well under pressure
- Knowledge of POS, MICROS and other systems
- Reliable and trustworthy
- Pro Serve and Reel Facts
Timeline
Floor Manager
The Metropolitan
11.2020 - 10.2022
Manager
Fantasy Land Hotel - L2 Grill/L1 Lounge
01.2016 - 08.2019
Bartender
Central Social Hall
03.2013 - 03.2016
Business Diploma -
Keyano College
Westwood Community High School
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