Victoria Isabel Proctor
El Centro
Summary
Motivated public safety professional with hands-on experience in security and community engagement. Proficient in de-escalation and conflict resolution, ensuring safety for guests and staff. Committed to fostering supportive environments through effective communication and attention to detail.
Overview
7
7
years of professional experience
Work History
Public Safety Officer
San Diego Theatres
San Diego
04.2023 - Current
- Patrol the interior and exterior of theater facilities to ensure the safety and security of guests, staff, performers, and property.
- Monitor entrances, exits, and facility areas to enforce policies and prevent unauthorized access.
- Respond quickly to incidents, emergencies, and disturbances, providing appropriate support and coordination.
- Assist with crowd control during events to maintain order and a safe environment.
- Conduct fire prevention duties, including identifying potential hazards and completing monthly fire extinguisher inspections.
- Administered first aid and CPR during medical emergencies.
- Complete detailed incident and activity reports with accurate, timely documentation.
- Utilize de-escalation techniques to calmly resolve conflicts and manage disruptive behavior while maintaining a professional image and positive guest experience.
Student Intern - SDSU Summer Student Program
National City Police Department
National City
06.2023 - 08.2023
- Analyzed crime data and trends to inform intelligence-led policing initiatives.
- Developed and presented visual aids, including spreadsheets, charts, and graphs, to illustrate crime rates and statistical findings.
- Researched policing strategies and policies to identify effective approaches for reducing crime rates.
- Used Microsoft Office (Excel, Word, PowerPoint) to organize, interpret, and present data effectively.
- Assisted in compiling reports and briefings for internal use within the department.
- Handled sensitive information with strict attention to detail and confidentiality.
Barista
Starbucks Coffee Company
La Mesa
08.2021 - 04.2023
- Provided fast, friendly customer service in a high-volume environment while maintaining a positive and welcoming atmosphere.
- Prepared and served a wide range of beverages and food items with accuracy and consistency according to company standards.
- Assessed customer needs and resolved concerns, enhancing overall customer satisfaction.
- Utilized POS systems to process transactions, contributing to a seamless checkout experience.
- Maintained cleanliness and organization of workstations, customer areas, and equipment.
- Followed all health, safety, and sanitation guidelines in compliance with company and government standards.
- Collaborated with team members and employed de-escalation techniques to effectively manage difficult interactions.
Student Ambassador - Student Leadership Program
Imperial Valley College Foundation
Imperial
08.2019 - 06.2021
- Led meetings to plan and coordinate program events, ensuring effective collaboration and organization.
- Conducted press and media presentations highlighting academic programs offered by Imperial Valley College.
- Led weekly campus tours and information sessions for visiting elementary school groups.
- Promoted Imperial Valley College through targeted community outreach and engagement activities, enhancing institutional visibility.
- Developed a structured tour pathway and scripts for School Board members and potential sponsors to showcase campus departments and academic accreditations.
- Organized and ran foundation events, generating $15,000 annually to support student scholarships and campus initiatives.
- Represented the Student Foundation Center at School Board meetings and attended national leadership training events.
- Assisted in directing the grand opening fundraiser for IVC's low-income and homeless student tiny home community.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, California08-2023
Associate of Science - Administration of Justice
Imperial Valley College
Imperial, California06-2021
Skills
- Emergency response
- Incident reporting
- Public safety & security
- Conflict de-escalation
- First aid
- Organizational skills
- Computer skills
- Customer service
- Communication
Timeline
Student Intern - SDSU Summer Student Program
National City Police Department
06.2023 - 08.2023
Public Safety Officer
San Diego Theatres
04.2023 - Current
Barista
Starbucks Coffee Company
08.2021 - 04.2023
Student Ambassador - Student Leadership Program
Imperial Valley College Foundation
08.2019 - 06.2021
Bachelor of Science - Criminal Justice
San Diego State University
Associate of Science - Administration of Justice
Imperial Valley College