Victoria Hotton
Toronto,ON
Summary
Dedicated professional with successful experience in fast-paced settings. Hardworking team player with active listening and analytical problem-solving skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Hoya Vision
08.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Assistant
Riley's Landscaping & Maintenance
03.2020 - 08.2023
- Executed record filing system to improve document organization and management
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Handled client correspondence and tracked records to maintain office efficiency
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed marketing content such as videos, promotional materials and advertisements for social media
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Support Manager
Moxie's Grill & Bar
08.2021 - 03.2023
- Worked with POS system to place orders, manage bills and handle complimentary items
- Prepared employee schedules for maximum coverage during key hours
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries
- Monitored employee and customer interactions to assess quality of service
- Managed inventory team to achieve optimal productivity and inventory control.
- Assessed employee performance and implemented incentives and team-building events to boost morale
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences
Supervisor
Starbucks
10.2018 - 12.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives and communication goals
- Interviewed, hired and trained new employees for production positions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in fast-paced environment
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
Early Childhood Assistant
Leaside Daycare
04.2017 - 10.2018
- Provided individualized instruction and support to meet personal needs of each child
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Applied play-based strategies to provide diverse approaches to learning
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Education
Toronto, ONSkills
- Artistic Creativity
- Customer Service
- Time Management
- Problem Resolution
- PC Proficiency
- Sales Plan Implementation
- Employee Scheduling
- Workflow Planning
- Business Administration
- Customer and Client Relations
- Staff Motivation
- Team Bonding
- Guest Experiences
References
I am happy to provide references upon request.
Timeline
Customer Care Representative
Hoya Vision
08.2023 - Current
Support Manager
Moxie's Grill & Bar
08.2021 - 03.2023
Administrative Assistant
Riley's Landscaping & Maintenance
03.2020 - 08.2023
Supervisor
Starbucks
10.2018 - 12.2019
Early Childhood Assistant
Leaside Daycare
04.2017 - 10.2018
Education
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