Victoria Hill
Edmonton,AB
Summary
Patient-focused healthcare professional with experience in primary care clinic operations and structured client support environments. Worked alongside physicians, providing delegated clinical support, assisting with patient flow, documentation accuracy, and infection prevention practices. Currently supporting client well-being within a care-focused setting, serving vulnerable populations. Committed to completing Health Care Aide certification within 18 months of hire, and contributing to safe, respectful, multidisciplinary care across the continuum.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Client Services Support
Larga Ltd.
Edmonton, Alberta
10.2024 - Current
- Prepare and serve nutritious meals in accordance with established dietary guidelines and client-specific needs.
- Observe clients during meal service, and report concerns related to appetite, mood, or general well-being to appropriate staff.
- Ensure safe kitchen and service environments in alignment with organizational policies.
- Demonstrate sensitivity and professionalism when interacting with clients from diverse, vulnerable backgrounds.
- Work collaboratively with support staff to meet the daily needs of guests in a structured care setting.
Executive Assistant
Roth Schroder Professional Corporation
Edmonton, Alberta
01.2023 - 10.2024
- Provided high-level administrative support to leadership in a regulated professional environment.
- Managed confidential documentation and sensitive information with discretion and accuracy.
- Coordinated schedules, communications, and operational priorities in a fast-paced setting.
- Maintained detailed records, and ensured timely completion of documentation.
- Demonstrated strong organizational skills, reliability, and adherence to professional standards.
- Adapted quickly to changing priorities while maintaining accuracy and professionalism.
- Communicated effectively with internal teams and external stakeholders.
Office Manager
Appletree Medical Group
Toronto, ON
08.2014 - 08.2021
- Managed daily operations across multiple primary care clinic locations, ensuring continuity of patient services, and safe clinical workflows.
- Provided hands-on clinical support within scope under physician direction, assisting with patient flow, room preparation, and procedural setup.
- Supported patient care activities, including intake processes, vital sign documentation, and ensured readiness for examinations.
- Assisted physicians with EMR documentation, and trained medical providers with billing and EMR applications.
- Maintained strict confidentiality and compliance with healthcare regulations.
- Monitored clinic efficiency and resolved operational issues impacting patient care delivery.
- Coordinated scheduling and triaged workflows demand to reduce patient wait times.
- Ensured adherence to infection prevention and clinic safety protocols.
- Communicated directly with patients and families in a professional, empathetic manner.
- Demonstrated leadership in training clinical staff on documentation standards, and billing compliance.
Office Manager
Health and Natural Lifestyles
Calgary, Alberta
07.2016 - 02.2019
- Supervised daily operations in a health-focused environment.
- Managed documentation, reporting, and compliance with healthcare and funding programs.
- Coordinated communication between clients, providers, and community resources.
- Maintained a safe and professional client care environment.
Education
Bachelor of Business Administration -
York University
TorontoAdvanced Diploma - Business Administration -
George Brown College
TorontoSkills
- Patient-centered support and activities of daily living (ADLs), assisting with hygiene, nutrition, mobility support, and comfort, while maintaining dignity and respect
- Observation, reporting, and documentation accuracy, monitoring changes in mood, condition, and wellbeing, communicating clearly with regulated health professionals, and maintaining accurate documentation
- Infection prevention and safe care environments adhere to sanitation protocols, environmental safety standards, and established healthcare procedures
- Multidisciplinary team collaboration working effectively within structured healthcare teams to support coordinated patient care across the continuum
- Clinical workflow and patient flow support experience in high-volume medical settings supporting efficient care delivery and adapting to changing priorities
- Professionalism, confidentiality, and emotional intelligence maintaining patient privacy, demonstrating cultural sensitivity, and providing compassionate, respectful interactions
Certification
BCLS-HCP (HSFC) – Pending
Timeline
Client Services Support
Larga Ltd.
10.2024 - Current
Executive Assistant
Roth Schroder Professional Corporation
01.2023 - 10.2024
Office Manager
Health and Natural Lifestyles
07.2016 - 02.2019
Office Manager
Appletree Medical Group
08.2014 - 08.2021
Bachelor of Business Administration -
York University
Advanced Diploma - Business Administration -
George Brown College