VICTORIA HEVESI
Toronto,Canada
Summary
Highly-motivated with a passion for exceptional service. Strong worth ethic, adaptability and exceptional interpersonal skills. Excels on a team and working individually. Solutions-oriented decision making and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Floor Manager
Bar Mordecai
Toronto, ON
04.2023 - 02.2024
- Maintained a safe, clean and organized environment in a multi-level venue including a dining room, upper and lower bars, and several VIP rooms.
- Trained staff on all aspects of service and provided feedback on performance.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Executed sponsored and seasonal events.
- Resolved guest concerns with a focus on enhancing guest experience.
- Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
- Monitored and maintained all par-stock levels for FOH.
- Managed venue opening and closing procedures to ensure readiness for service.
- Participated in weekly meetings with ownership to discuss any pertinent issues and operational updates.
Bar Manager
Otto's Bierhalle Inc
Toronto, ON
11.2021 - 01.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment
- Developed and implemented bartender training programs, policies and procedures
- Increased revenue by promoting additional products and developed seasonal beverage menus.
Retail & Cafe Manager
Drake Hotel Properties, Drake Commissary
Toronto, ON
01.2021 - 11.2021
- Oversaw food and beverage preparation to minimize waste and verify consistent presentation
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Promoted safe working conditions by monitoring safety procedures and equipment.
Server Lead/Supervisor
Drake Hotel Properties, One Fifty
Toronto, ON
01.2020 - 10.2020
- Monitored employee productivity to provide constructive feedback and coaching
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Analyzed business and sales targets using critical problem-solving skills.
Senior Bartender
Drake Hotel Properties, Drake Mini Bar
Toronto, ON
08.2018 - 01.2020
- Planned and coordinated special events ranging in styles of service
- Completed regular bar inventories and daily requisition sheets
- Trained new bartenders on drink preparation, as well as trained all front of house staff on key aspects of conducting service including: product knowledge, company policies and procedures
- Consistently exceeded monthly sales targets.
Server Shift Leader
Boxcar Social- Temperance St.
Toronto, ON
01.2018 - 08.2018
- Managed opening and closing duties to facilitate restaurant operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
Bartender
Trattoria Nervosa
Toronto, ON
05.2011 - 12.2017
- Completed regular bar inventories and daily requisition sheets.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Bartender
Vivoli
Toronto, ON
05.2009 - 05.2011
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Education
Advanced Diploma - Advanced Wine And Beverage Business Management
George Brown College
12.2021
Skills
- Staff training and development
- Safe serving knowledge
- Wine and liquor expertise
- Outgoing personality
Certification
SmartServe certified - Alcohol and Gaming Commission of Ontario
Worker Health and Safety Awareness Certificate - Ontario Ministry of Labour
Level 3 in Wines with Merit - WSET
Level 2 Certificate - Prud'homme Beer Certification
Napa Valley Rocks Certificate - Napa Valley Vintners Association
Timeline
Floor Manager
Bar Mordecai
04.2023 - 02.2024
Bar Manager
Otto's Bierhalle Inc
11.2021 - 01.2023
Retail & Cafe Manager
Drake Hotel Properties, Drake Commissary
01.2021 - 11.2021
Server Lead/Supervisor
Drake Hotel Properties, One Fifty
01.2020 - 10.2020
Senior Bartender
Drake Hotel Properties, Drake Mini Bar
08.2018 - 01.2020
Server Shift Leader
Boxcar Social- Temperance St.
01.2018 - 08.2018
Bartender
Trattoria Nervosa
05.2011 - 12.2017
Bartender
Vivoli
05.2009 - 05.2011
Advanced Diploma - Advanced Wine And Beverage Business Management
George Brown College
SmartServe certified - Alcohol and Gaming Commission of Ontario
Worker Health and Safety Awareness Certificate - Ontario Ministry of Labour
Level 3 in Wines with Merit - WSET
Level 2 Certificate - Prud'homme Beer Certification
Napa Valley Rocks Certificate - Napa Valley Vintners Association
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