Victoria Helena Bonter
Saint John,Canada
Summary
Experienced Bartender with a strong commitment to exceptional guest service and hospitality. Proficient in crafting specialty cocktails and developing innovative drink menus. Demonstrated ability to thrive in high-pressure environments while managing multiple tasks efficiently. Extensive background in maintaining bar cleanliness and inventory management, ensuring a seamless service experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar Manager
CLUB 506
Saint John, Canada
10.2024 - 09.2025
- Executed daily bar operations, ensuring efficient service and customer satisfaction.
- Developed seasonal drink menus aligned with current trends and customer preferences.
- Maintained inventory levels, ordering supplies to prevent shortages and ensure quality.
- Implemented health and safety standards, ensuring compliance with local regulations.
- Resolved customer complaints professionally, enhancing overall guest experience.
- Collaborated on promotional events to increase bar visibility and sales.
- Created innovative drink recipes to optimize profitability while satisfying customers.
- Monitored patron alcohol consumption, promoting responsible drinking practices.
Bartender
Allure Entertainment Lounge
Saint John, New Brunswick
10.2024 - 09.2025
- Executed opening and closing duties, including restocking supplies.
- Prepared cocktails according to established recipes and served wine, draft, and bottled beer.
- Maintained sanitation standards for bar area, glassware, utensils, and equipment.
- Handled customer complaints professionally, ensuring positive experiences.
- Managed inventory of liquor, beer, wine, and beverage items efficiently.
- Adhered to alcohol awareness procedures to prevent intoxication and assist intoxicated guests.
- Kept current with mixology trends, bar equipment updates, and sanitation protocols.
Product Advisor
ANBL
Saint John, Canada
07.2024 - 05.2025
- Beer/Wine/Spirit Proficiency
- Product Educator & Coach
- Delivering a Better Every Single Time customer experience
- Selling products, handling cash, and operating a cash register
- Light to moderate lifting (up to 40 lbs) to receive and process stock
- Loading and unloading trucks
- Routine clerical and office tasks
- Light cleaning and custodial work
Permanent Part-time Retail Sales Associate
ANBL
Saint John, Canada
01.2024 - 06.2024
- Delivering a Better Every Single Time customer experience
- Selling products, handling cash, and operating a cash register
- Light to moderate lifting (up to 40 lbs) to receive and process stock
- Loading and unloading trucks
- Routine clerical and office tasks
- Light cleaning and custodial work
Casual Retail Sales Associate
ANBL
Saint John, Canada
05.2023 - 12.2023
- Delivering a Better Every Single Time customer experience
- Selling products, handling cash, and operating a cash register
- Light to moderate lifting (up to 40 lbs) to receive and process stock
- Loading and unloading trucks
- Routine clerical and office tasks
- Light cleaning and custodial work
Lead Bartender
CRAVE Lounge
Saint John, Canada
07.2023 - 10.2023
- Serving Alcoholic Beverages (i.e. mixed drinks, shots, draft beer & canned/bottled beverages)
- Managing Bar Tabs
- Building Relationships with patrons
- Cleaning & Maintaining bar and seated area
- Stock & Inventory Management
- Purchase and delivery of stock to bar
- Cash & Revenue Management
Server
Turkish Big Bite
Saint John, Canada
05.2023 - 07.2023
- Serving Food
- Managing 10-20 tables at a time
- Building Relationships with patrons
- Cleaning & Maintaining seated area
- Stock & Inventory Management
- Cash & Revenue Management
Server
Pub Down Under (North)
Saint John, Canada
02.2023 - 03.2023
- Serving Food
- Serving Alcoholic Beverages (i.e. mixed drinks, shots, draft beer & canned/bottled beverages)
- Managing Bar Tabs & Table Totals
- Building Relationships with patrons
- Cleaning & Maintaining seated area
- Stock & Inventory Management
- Cash & Revenue Management
Bartender/Server
The R Bar
Saint John, Canada
07.2022 - 03.2023
- Serving Alcoholic Beverages (i.e. mixed drinks, shots, draft beer & canned/bottled beverages)
- Managing Bar Tabs
- Building Relationships with patrons
- Cleaning & Maintaining bar and seated area
- Stock & Inventory Management
- Cash & Revenue Management
Guest Services Manager/Assistant Manager
Harvey's Restaurant
Saint John, NB
08.2014 - 05.2015
- Managed daily operations to ensure excellent guest experiences.
- Trained staff on service standards and menu knowledge.
- Resolved guest complaints promptly to maintain satisfaction.
- Coordinated with kitchen staff for timely food service.
- Oversaw inventory management and supply ordering processes.
- Implemented training programs to enhance team performance.
- Developed schedules to optimize staff coverage during peak hours.
- Monitored health and safety compliance in the dining area.
- Provided support with day-to-day operational issues related to guest services.
- Prepared weekly schedules for all guest service personnel.
- Monitored customer service operations to ensure quality standards were met.
Education
Business Administration - Marketing - Advanced Diploma
Saint Clair College
Windsor, ON07.2017
High School Equivalency - GED Certificate
General Education Development
Saint John, NB05.2016
Skills
- Restaurant and retail management
- Cocktail preparation and mixology
- Inventory management
- Customer service and relations
- Cash handling and payment processing
- Beverage knowledge
- Team collaboration
- Menu planning and event promotion
- Time management
- Relationship building
- Communication skills
- Garnishing drinks
- Sales techniques
- Patience and tolerance
- Basic accounting
Certification
• Responsible Beverage Server, 07/01/22, 07/01/27, New Brunswick, 1892022171912A
• Intermediate Workplace First Aid - CPR C/AED, 04/01/24, 04/01/27, 1673442674, St. John Ambulance, COUR-1201-NB-020424-4773
• Smart Serve, 05/01/18, 05/01/23, Ontario, 180508558469
• Intermediate Workplace First Aid - CPR C/AED, 04/01/24, 04/01/27, 1673442674, St. John Ambulance, COUR-1201-NB-020424-4773
• Smart Serve, 05/01/18, 05/01/23, Ontario, 180508558469
Volunteer Experience
- Beer Tent Attendant @ AREA 506 Festival (United Way) July 2022
Timeline
Bar Manager
CLUB 506
10.2024 - 09.2025
Bartender
Allure Entertainment Lounge
10.2024 - 09.2025
Product Advisor
ANBL
07.2024 - 05.2025
Permanent Part-time Retail Sales Associate
ANBL
01.2024 - 06.2024
Lead Bartender
CRAVE Lounge
07.2023 - 10.2023
Casual Retail Sales Associate
ANBL
05.2023 - 12.2023
Server
Turkish Big Bite
05.2023 - 07.2023
Server
Pub Down Under (North)
02.2023 - 03.2023
Bartender/Server
The R Bar
07.2022 - 03.2023
Guest Services Manager/Assistant Manager
Harvey's Restaurant
08.2014 - 05.2015
Business Administration - Marketing - Advanced Diploma
Saint Clair College
High School Equivalency - GED Certificate
General Education Development