Victoria Hayes
Santa Barbara
Summary
Dynamic professional with experience at In-N-Out Burger, excelling in excellent communication and logistical planning.
Proven ability to train team members and enhance customer experiences, while actively listening to client needs. Skilled in problem-solving and time management, consistently achieving positive outcomes in fast-paced environments. Passionate in the Psychology and Brain Sciences major at the University of California, Santa Barbara. Excited to pursue a career in psychology.
Professional researcher with strong analytical and statistical skills, adept at designing and conducting experiments. Proven ability to collaborate effectively within team environments and adapt to changing project needs. Skilled in data analysis, literature review, and report writing. Known for reliability and results-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Research Assistant
UCSB Psychology and Brain Sciences
09.2025 - Current
- Assisted in designing and implementing experiments to gather relevant data for studies.
- Maintained detailed records of experimental procedures and findings for future reference.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Collaborated with faculty and graduate students to refine research methodologies and protocols.
Volunteer
Crisis Text Line
07.2025 - Current
- Provided crisis intervention support through text-based communication, ensuring timely assistance to individuals in distress.
- Facilitated active listening and empathetic responses, promoting emotional well-being for diverse populations.
- Collaborated with team members to refine response protocols and enhance service delivery effectiveness.
- Trained new volunteers on operational procedures, improving onboarding efficiency and team integration.
- Analyzed feedback from crisis interactions to identify trends and recommend process improvements for service quality.
Society of Undergraduate Psychologists
UCSB
09.2024 - Current
- Conducted biweekly meetings to discuss pertinent psychology information.
- Acquired strategies to advance career in psychology.
Associate
In-N-Out Burger
05.2021 - Current
- Trained new team members in cash register operation, stock procedures, and customer services
- Communicated clearly with customers in person and via telephone, driving positive experiences
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Greeted customers to determine wants or needs
- Washed, peeled and seeded fruits and vegetables
- Followed food safety regulations pertaining to sanitation, food handling and storage
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory
- Greeted customers to determine wants or needs.
Volunteer
Mind4Youth
06.2025 - 07.2025
- Led initiatives to increase awareness of mental health resources within communities through outreach programs.
- Developed training materials and workshops for volunteer education, fostering knowledge retention and skill development.
- Used strong interpersonal communication skills to convey information to others.
Notetaker
UCSB DSP
04.2024 - 01.2025
- Collected detailed and comprehensible notes for individual students unable to attend class or document lectures
- Attended every lecture to create the most comprehensive notes
- Coordinated with school staff on what the student I took notes for may need
- Prepared detailed outlines of course material as needed by students.
- Kept up-to-date on changes in course content and assignments.
- Provided written summaries of lectures in a timely manner.
Peer Assistant Listener
Sage Creek High School
08.2022 - 06.2023
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Aided individuals by developing wellness plans and advance directives to achieve goals.
- Met regularly with other peer assistants to discuss best practices related to working with high school students.
- Provided guidance to peers on academic strategies, study skills, and time management techniques.
Education
Bachelor of Science - Psychology
University of California, Santa Barbara
Santa Barbara, CA06.2027
High School Diploma -
Sage Creek High School
Carlsbad, CA06.2023
Skills
- Technical knowledge
- Materials Distribution
- Supply Restocking
- Logistical Planning
- Calendar Management
- Records Management
- Excellent Communication
- Problem-Solving
- Time management
- Active listening
- Team building
- Crisis management
- Teamwork and collaboration
- Multitasking and organization
- Clinical research
Accomplishments
- Justice and Equity Speech Victor (2021)
- Top 5% GPA off High School Graduating Class
Affiliations
- Tennis
- Painting
- Weight lifting
Certification
Food Handling License
Certificate of Achievement: Mind4Youth
Activities
- Environmental Work
- Equity Work
- Counseling Experience
- Caring for Children
References
References available upon request.
Timeline
Research Assistant
UCSB Psychology and Brain Sciences
09.2025 - Current
Volunteer
Crisis Text Line
07.2025 - Current
Volunteer
Mind4Youth
06.2025 - 07.2025
Society of Undergraduate Psychologists
UCSB
09.2024 - Current
Notetaker
UCSB DSP
04.2024 - 01.2025
Peer Assistant Listener
Sage Creek High School
08.2022 - 06.2023
Associate
In-N-Out Burger
05.2021 - Current
High School Diploma -
Sage Creek High School
Bachelor of Science - Psychology
University of California, Santa Barbara