Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Gutierrez-Vaughn

Corona

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

36
36
years of professional experience

Work History

Owner

R&R Giftgiving Boutique LLC
Eastvale
05.2020 - Current
  • Identified new opportunities for growth, expansion, and diversification.
  • Implemented quality assurance processes to ensure product excellence.
  • Maintained relationships with existing clients by providing superior customer service.
  • Developed strategic plans to increase profitability and efficiency.
  • Oversaw budgeting and financial management.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Owner

R&R Precision Bookkeeping LLC
Eastvale
06.2016 - Current
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Developed and implemented strategic business plans to increase company profitability.
  • Reviewed current systems and processes regularly for potential improvements or upgrades.

Administrative Manager

Craftsmen Contracting
Pomona
08.1989 - 12.2014
  • Interpreted company policies and procedures for employees at all levels of the organization.
  • Analyzed existing workflows within departments in order to identify areas where improvements could be made.
  • Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
  • Researched potential vendors to identify cost savings opportunities related to office supplies or services.
  • Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
  • Coordinated with executive staff to ensure deadlines were met in a timely manner.
  • Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
  • Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
  • Reviewed contracts prior to signing them in order to protect the interests of the organization.
  • Conducted performance reviews and provided feedback to employees on their job performance.
  • Monitored department budgets by tracking expenses against allocated funds.
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
  • Monitored office inventory to maintain supply levels.
  • Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
  • Oversaw complex office support, managing records database, and organizing contracts.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Organized and maintained documents, files and records.
  • Determined staffing requirements, interviewing, hiring and training new employees.

Education

Some College (No Degree) - Accounting And Finance

California State Polytechnic University, Pomona
Pomona, CA

Skills

  • Financial management
  • Customer service
  • Workflow optimization
  • Budget development
  • Consulting
  • Staff hiring
  • Business development
  • Business administration
  • Profit and loss
  • Small business operations
  • Human resource management
  • Client service
  • Administrative oversight
  • Marketing

Timeline

Owner

R&R Giftgiving Boutique LLC
05.2020 - Current

Owner

R&R Precision Bookkeeping LLC
06.2016 - Current

Administrative Manager

Craftsmen Contracting
08.1989 - 12.2014

Some College (No Degree) - Accounting And Finance

California State Polytechnic University, Pomona

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Victoria Gutierrez-Vaughn