Hi, I’m
VICTORIA GUALTIERI
Burlington,Ontario
Summary
Experienced leader with a strong background in team guidance, project management, and strategic goal achievement. Demonstrates expertise in process development, standards enforcement, and alignment with organizational objectives. Highly regarded for collaborative approach and unwavering commitment to excellence.
Overview
12
years of professional experience
Work History
TJX Canada -Winners HomeSense
Assistant Manager- Operations
11.2020 - Current
Job overview
- Scheduled associates and Coordinators based on labor needs, availability, and budget using KRONOS software.
- Collaborated with Store Manager to oversee budget, business metrics, and manage controllable budget and labor hours effectively.
- Provided leadership on the retail floor, optimizing coverage and operational efficiency.
- Managed inventory accuracy and coordinated labor for product deliveries to enhance sell-through.
- Led recruitment, hiring, and development efforts to foster high performance and engagement, utilizing HR applications like TMS, UKG Kronos, ORACLE, and Workjam.
- Contributed to succession planning, created development plans, and supported career growth for associates.
- Handled administrative tasks such as payroll, vacation approvals, Work-Jam requests, shift changes, and documentation adherence to policies.
- Spearheaded recruitment efforts, conducting interviews, and making strategic hiring decisions to build high-performing teams.
- Developed and implemented talent acquisition strategies to attract top talent and drive organizational growth.
- Led talent planning initiatives, including succession planning, performance evaluations, and career development programs.
- Collaborated with cross-functional teams to identify talent gaps and implement proactive solutions to address workforce needs.
- Utilized HR analytics and data-driven insights to optimize recruitment processes and enhance talent management strategies.
Hi-Line Gift Ltd.
E-Commerce Specialist
05.2019 - 10.2020
Job overview
- Oversaw Amazon Direct Fulfillment,Wayfair US/Canada, Home Depot,Zulily and Walmart.com as the Account Manager
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Utilized various analytics tools to track customer behavior and optimize website layout.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Strong focus on metrics, KPIs and testing with working knowledge of Adobe Analytics Drive sales, manage conversions, inventory turns & site optimization through the E-commerce platform
- Manage day-to-day eContent updates to eRetailers sites, including product updates and other maintenance-related requests Prepares product specs, product descriptions, images and other marketing materials for upload
- Advanced knowledge of e-commerce merchandising platforms such as CommerceHub, Amazon Vendor, Amazon Ensures consistency in description writing, branding, images, and overall online store appearance
- Works with graphic/photographer to present the best image for our merchandise and company
Sears Canada - Burlington, ON
Senior Merchandising Manager - Fashion, Online Catalogue & Cosmetics/Fragrance
11.2017 - 12.2018
Job overview
- Evaluated inventory and ensured availability of products on shelves; participated in 2.0 Inventory Requirements program with local stores to IST inventory when necessary to guarantee the best product selection to maximize sales and sell-through
- Responsible for the day to day operation of a $20 million department store which is made of operations/logistics teams, selling teams (both commission and non-commission), customer service teams, replenishment and maintenance teams, HR and LP teams etc
- Responsible for the planning and forecasting of sales within the store, and managing payroll for the A&A level through the utilization of labour management tools like effective performance-based scheduling, to maximize productivity and profitability within the unit Utilize revenue and sale reports to monitor sales, analyze deficiencies, and respond quickly to opportunities within departments Oversees the implementation and follow-up of marketing elements for current promotions to ensure that signage is displayed according to visual directives
- Minimize employee turnover rates by focusing on hiring qualified staff, taking time to effectively orient new employees, set clear performance expectations, train, coach, and give constructive performance feedback Responsible for developing and implementing both employee and leader performance evaluations and improvement plans on an ongoing basis within the store
Old Navy- Toronto Eaton Centre Flagship Store
Senior Merchandising Manager
12.2018 - 06.2018
Job overview
- Drive profitable sales growth by planning and executing Company merchandising direction through the standard operating procedure Monitor and review all departments: markdowns, signage, replenishment and marketing)
- Lead women's department is responsible for most of the total store sales and plays a pivotal role in leading a complex and dynamic business
- As the subject matter expert for all brand merchandising training, tools and resources, train, coach and hold others accountable to brand merchandising and productivity standards
- To drive profitability, I am responsible for flexing based on our brand’s
- Merchandising principles and financial analysis Own the development of your direct reports, and create a culture of engagement and high performance through development and coaching Brand Associates, Department Managers and Specialists
Sears Canada - Toronto, ON
Sales Manager- Menswear, Footwear, Online Catalogue, Cosmetics
11.2016 - 11.2017
Job overview
- Perform administrative tasks such as sales charting, inventory management and daily financial audits
- Leading by example and offering the best customer service possible Effectively oversee all store operations, emphasizing maintaining within the assigned budget, controlling expenses, growing sales, and managing inventory
- Create visual impact with mannequins, floor displays and merchandise presentation that enhance the Company’s image and entice the customer to buy through the execution of displays
Sears Canada- Oakville, ON
Merchandise Planner/ Presentation Manager
12.2014 - 11.2016
Job overview
- Travelled across the GTA and applied the Company's standards and policies regarding the visual merchandising
- Managed weekly Flyer Ad Set up ensured the completion of visuals, signage, rotation of merchandise for both levels of the floor, participated on Friday’s conference calls that reviewed flyer set up -Provided a retail calendar with a marketing plan by season which reviewed in-store events such as Sears Days, Look Book and any Seasonal Collateral, developed a merchandising strategy and set the expectation with MPT team and follow-up -Communicate effectively and follow-up with Senior Implementation Manager & Merchandise Flow Manager daily to ensure proper execution of merchandise onto the sales floor Provided a retail calendar with a marketing plan by season which reviewed in-store events such as Sears Days, Look Book and any Seasonal Collateral, developed a merchandising strategy and set the expectation with MPT team and follow-up
Sears Canada - Oakville, ON
Visual Presentation Coordinator
01.2013 - 12.2014
Job overview
- Travelled to other Sears Full-Line & Sears Home locations to support major floor reflows and applied the Company's standards and policies regarding the visual merchandising in Fashions & Home Furnishings Provide floor plans layout to all stores to ensure proper product flow
Education
G. Raymond Chang School of Continuing EducationToronto, ON
Retail Management Courses Work
Fanshawe College
Post Graduate Human Resources Diploma
09.2024
McMaster School for CommerceHamilton, ON
Advanced Marketing Diploma
01.2016
School of Design & CommunicationLondon, ON
Fashion Merchandising Diploma
01.2012
Skills
- Marketing
- Merchandising
- Retail Math
- Adobe Software - Photoshop, Illustrator
- Inventory Management
- Digital Marketing
- Google Analytics
- Recruitment & Retention
- Operations
- Coaching and Mentoring
- Profit and Loss
- Loss Prevention
- Personnel Training and Development
- International shipping
- Customer Support
Accomplishments
- Project Manager - at #weveCHANGED Pop Up Shop, Sears Canada - Toronto, ON, 04/01/17, 07/01/17, Assisted with Sears Canada’s first-ever Pop-up Shop on Queen Street in Toronto. This project showcased the brand’s reinvention and new direction. Collaborated with buying, design, and merchandising teams, and conducted a trend/needs analysis for the desired customer base. Managed ongoing issues with management, store associates, and planning special events; resulting in a positive promotional image for Sears Canada and its brand.
- Project Manager- Sears Essentials Top 100 Champion, Sears Canada- Toronto, ON, 01/01/17, 05/01/17, Coordinates all retail sales and promotional efforts, monitored price testing and price sensitivity in various markets
- Create and develop signage and marketing collateral in SSSPRO
- Monitored the sale through e-commerce, price/promotional testing
Additional Information
Strong financial and business acumen and a proven track record of maintaining long-term business and
Proficient in Windows and Macintosh applications, Microsoft Office (Word, Excel, Outlook) Advanced skills in Adobe Photoshop and Illustrator
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