Victoria Gomez
Coronado
Summary
I am willing to take on any task to support team and help business succeed. I offer strong customer service and problem solving abilities, friendly and upbeat attitude regarding all guest interactions and a diplomatic attitude when it comes to handling sensitive situations. I stay on top of demands in fast-paced environments and maintain organized, clean and safe work areas with diligent attention to important details.
Overview
4
4
years of professional experience
Work History
Shift Leader
Parakeet Juicery
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured store operations were running smoothly and efficiently
- Assisted with inventory management and placed produce orders
- Took customer orders and prepared juices and other menu items
- Handled deposits and ensured accurate cash management
- Maintained cleanliness and organization of the store
Social Media Intern
LA ROCA
05.2022 - Current
- Managed social media channels and content on Facebook, Twitter, YouTube and blogs
- Adhered to best practices and innovations for email, mobile, web and online-offline mobilization
- Optimized search marketing strategies based on web analytics detailing visit numbers, time on site and page views per visit
- Drafted fresh website content regularly with high performing keywords
- Managed social channels with compelling digital copy and content
Office Aide
Coronado High School
01.2023 - 06.2023
- I would deliver mail to all faculty members and students, and helped with little extra things that were needed around the office
- Facilitated team work with expert handling of administrative support needs
- Greeted visitors at reception, answering questions and providing direction
- Maintained confidentiality and discretion working with sensitive material
- Prioritized tasks independently to best support office needs
- Communicated openly with all levels of staff for maximum transparency and approachability
Hostess
Tres Cielos Restaurante
06.2021 - 02.2022
- Reset tables quickly to achieve optimum turnaround times
- Used table management system to serve customers and coordinate guest movements
- Worked with large groups to execute special events to schedule
- Memorized and promoted menu items, specials and drink options to maximize revenue
- Cleaned tables and arranged settings to comply with sanitation requirements
- Processed payments for take-out customers and delivered orders to vehicles
Education
Bachelor of Nursing - Nursing
San Diego Mesa College
San Diego, CA06-2027
High school diploma -
Coronado High School
06.2023
Skills
- Social Media Management
- Positive attitude
- Customer service management
- Team collaboration and leadership
- Staff training and development
- Team leadership
Languages
English
Spanish
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Leader
Parakeet Juicery
02.2024 - Current
Office Aide
Coronado High School
01.2023 - 06.2023
Social Media Intern
LA ROCA
05.2022 - Current
Hostess
Tres Cielos Restaurante
06.2021 - 02.2022
High school diploma -
Coronado High School
Bachelor of Nursing - Nursing
San Diego Mesa College
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