Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Gil

Brandon,FL

Summary

Dynamic Shift Lead at Burger King with a strong focus on customer satisfaction and conflict resolution. Proven ability to enhance guest experiences through effective problem-solving and team motivation. Skilled in training staff and ensuring compliance with health regulations, contributing to a safe and welcoming environment. Committed to achieving operational excellence and fostering client support.

Overview

2
2
years of professional experience

Work History

Shift Lead

Burger King
06.2023 - Current
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
  • Serviced guests with food and beverage requirements.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
  • Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

High School Diploma -

Durant High School
4748 Cougar Path, Plant City, FL 33567
05.2024

Skills

  • Customer service focus
  • Excellent Guest service
  • Team motivation
  • Conflict resolution
  • Creative problem solving
  • Flexible schedule
  • Role modeling
  • Goal setting and tracking
  • Client support

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Shift Lead

Burger King
06.2023 - Current

High School Diploma -

Durant High School

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Victoria Gil