Victoria Gil
Brandon,FL
Summary
Dynamic Shift Lead at Burger King with a strong focus on customer satisfaction and conflict resolution. Proven ability to enhance guest experiences through effective problem-solving and team motivation. Skilled in training staff and ensuring compliance with health regulations, contributing to a safe and welcoming environment. Committed to achieving operational excellence and fostering client support.
Overview
2
2
years of professional experience
Work History
Shift Lead
Burger King
2117 State Rd 60, Valrico, FL 33594
06.2023 - Current
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Serviced guests with food and beverage requirements.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Durant High School
4748 Cougar Path, Plant City, FL 3356705.2024
Skills
- Customer service focus
- Excellent Guest service
- Team motivation
- Conflict resolution
- Creative problem solving
- Flexible schedule
- Role modeling
- Goal setting and tracking
- Client support
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Shift Lead
Burger King
06.2023 - Current
High School Diploma -
Durant High School