Victoria Garza
Merced
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and collaboration skills, consistently contributing to team success and organizational objectives. Committed to exceptional service and continuous professional growth.
Overview
22
22
years of professional experience
Work History
Cosmetologist
Self employed
Merced
04.2018 - Current
- Provided personalized haircuts and styling for diverse clientele.
- Conducted thorough consultations to assess client needs and preferences.
- Maintained a clean and organized workspace to ensure client safety.
- Developed strong client relationships through effective communication and service.
- Managed appointment scheduling to maximize service efficiency and client satisfaction.
- Developed a loyal client base through excellent customer service.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
Cosmetology Instructor
Milan Institute
Merced
10.2014 - 04.2018
- Instructed students on advanced cosmetology techniques and applications to enhance skill sets.
- Developed lesson plans aligned with current industry standards and trends.
- Evaluated student performance using practical exams and classroom assessments.
- Collaborated with faculty to update curriculum in response to emerging beauty trends.
Waitress
Kings Asian Cuisine
Merced
01.2015 - 06.2017
- Provided excellent customer service to enhance dining experiences.
- Processed orders accurately and efficiently using POS systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved complaints professionally.
Receptionist/Front Office Assistant
JB Plumbing
Merced
02.2004 - 07.2008
- Greeted clients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments for plumbing services, optimizing team workload.
- Assisted in processing customer inquiries and service requests promptly.
- Supported billing processes by preparing invoices and payments documentation.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Golden Valley High School
Merced, CA06-2006
Skills
- Appointment scheduling and time management
- Complaint resolution
- Critical thinking
- Effective communication
- Salon management and hairstyling
- Sales and upselling
Timeline
Cosmetologist
Self employed
04.2018 - Current
Waitress
Kings Asian Cuisine
01.2015 - 06.2017
Cosmetology Instructor
Milan Institute
10.2014 - 04.2018
Receptionist/Front Office Assistant
JB Plumbing
02.2004 - 07.2008
Golden Valley High School