Victoria Gallagher

A resourceful and unique thinker having 10+ years’ experience in the Information Technology Services. Experience in business analysis, change management, system design and analysis, software installation, programming, quality assurance, user training, and documentation of user training manuals, work process flow, and user requirements. Experience in working in a team-oriented environment and contribute effectively as a problem-solver. A team player but also able to work independently with minimum to no supervision. Expert in Software Development Life Cycle (SDLC), ITIL, Agile and Waterfall project management methodologies. Expert at analyzing, designing, and reengineering systems applications and business processes. Strong leadership, presentation, analytical, communication, organizational and client facing skills. Familiar with MS Project to manage schedules, deadlines, resources, collaborate with team members, and analyze project information. Knowledgeable and experience with documentation of system and business requirements and specifications, design and development of use and test-case scenarios and root-cause analysis, developing test plans, conducting user acceptance testing, training, and implementing new processes and technology. Strength in relationship building with the ability to handle highly charged situations with diplomacy and tact. Effective communication, presentation, facilitation, time management and interpersonal skills. Highly organized with a dual focus on big picture issues and details; skilled at following through to accomplish simultaneous objectives within a deadline driven environment. Expert in facilitating meetings with all levels of individuals.