Victoria Phobe Forcados

Take patients Electronic Medical Records (EMR) and Vital Signs (both reading and measurement).

Set up medical equipment and assist with some medical procedures as instructed.

Conducted periodic resident care and unit checks with appropriate documentation.

Performed 100% of resident care functions, including grooming, hygiene, collecting vital signs, ROM, proper body alignment, and transportation activities.

Organized and scheduled several weekly patient visits, sending follow-up reminders, and welcoming patients.

Answer phone calls for help and observe changes in a patient's condition or behavior.

Worked with patients to serve meals, make beds, and keep rooms clean.

Monitor and record patient temperatures and blood pressure regularly.

Monitor observations and escalate any concerns to nurse in charge.

Support registered nurses in the safe delivery of high standards of care.

• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Maintained and updated patient records for accurate, current medical histories.
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Verified insurance coverage to prepare for upcoming patient appointments.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Coordinate office activities to ensure efficiency and maintain compliance with company policy, which lead to over 10% increase in sale.

Welcoming visitors and directing them to the relevant office/personnel.

Coordinating and managing appointments, meetings, and the conference room schedule in order to prevent duplicate bookings.

Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking.

Maintaining general office files, including job files, vendor files, and other files related to company’s operations.

Answering phone calls and responding to emails promptly.

Purchasing office supplies, equipment, and furniture. Overseeing maintenance of office facilities, and equipment.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Ran reports detailing daily guest numbers, accounting expenses, and service usage.
• Resolved client's issues and complaint with knowledgeable and friendly service.