Victoria Forbes

Responsible for the preparation and distribution of all client contracts while managing comprehensive electronic filing systems to ensure accuracy and compliance. Handle all client and internal email correspondence in a timely and professional manner. Maintain detailed tracking systems in Excel to monitor deadlines, document status, and client activity. Coordinate executive scheduling, organize client calls, and support daily operations to ensure efficiency and seamless workflow.

Serve as the first point of contact by welcoming guests, answering and directing calls, and manage all mail and packages. Maintain office organization, oversee inventory and coordinate facility maintenance and vendor services. Support accounting with timesheets, billing and invoice filing. Perform administrative functions including, contract editing, permits, expense tracking, calendar coordination and event planning such as holiday parties or team luncheons.

Coordinate reservations, manage guest inquiries, and respond to phone and email communications to ensure exceptional customer service. Supported front of house operations and assisted management with scheduling, timesheets, and time-off requests. Served as acting lead during meetings and coordinated event details, including payment processing and table arrangements.

Managed reservations, guest seating, and floor plans while delivering exceptional customer service in high-volume restaurants such as Applebees, BJ's Brewhouse and Sugar Factory. Processed cash and card payments, balanced tills, coordinated event set-ups. Assisted with to-go orders, sanitation protocols, and daily opening/closing procedures.