Victoria Fiesel
Rocky View County,AB
Summary
Professional, offering strong interpersonal skills and a positive attitude, eager to learn and grow in the event and hospitality industry. Brings ability to quickly grasp new concepts and adapt to fast-paced environments. Ready to use and develop communication and teamwork skills in Event Centre Sales Associates role.
Detail-oriented with experience in customer service, data entry and office management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Catering Staff Member
GTG Catering
08.2023 - Current
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Supported successful events by setting up venue spaces according to client specifications.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
Business Owner
Petals & Produce Co.
01.2023 - Current
- Cultivated strong relationships with suppliers, negotiating favorable pricing and terms for products and services.
- Increased customer base by implementing creative marketing strategies and engaging social media presence.
- Collaborated with local businesses to create co-promotional opportunities that increased visibility for both parties within the community.
- Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
- Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
- Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
Business Owner/Administrative Executive
Fiesel Consulting
07.2015 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Observed all laws, regulations and other applicable obligations.
Executive Assistant
Monarch Wealth
02.2020 - 02.2022
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Education
High School Diploma -
Medicine Hat College
Medicine Hat, ABSkills
- Food safety
- Bartending
- Safe food handling
- Weddings background
- Event planning
- Fast learner
- Attention to detail
- Problem-solving
- Administrative duties
- Schedule and calendar management
Certification
ProServe
First Aid & CPR Level C
Safe Food Handling
Timeline
Catering Staff Member
GTG Catering
08.2023 - Current
Business Owner
Petals & Produce Co.
01.2023 - Current
Executive Assistant
Monarch Wealth
02.2020 - 02.2022
Business Owner/Administrative Executive
Fiesel Consulting
07.2015 - Current
High School Diploma -
Medicine Hat College
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