Victoria Fierro
Soledad
Summary
Dynamic veterinary receptionist with a proven track record at VetNCare, excelling in customer service and medical recordkeeping. Recognized for enhancing clinic workflow through effective appointment management and compassionate client support. Adept at training staff and maintaining inventory, ensuring seamless operations and a welcoming environment for clients and their pets. Personable and reliable individual with natural ability to build rapport and maintain positive client relationships. Possesses strong communication and problem-solving skills, with good understanding of customer service principles and techniques. Capable of creating meaningful impact by delivering exceptional service and fostering client satisfaction.
Overview
3
3
years of professional experience
Work History
Veterinary Receptionist
VetNCare
08.2023 - Current
- Greeted clients and pets warmly, ensuring a positive first impression of veterinary services.
- Managed appointment scheduling using veterinary practice management software to optimize clinic workflow.
- Answered incoming calls and inquiries, providing information on services and addressing client concerns efficiently.
- Maintained accurate patient records and files to ensure compliance with veterinary regulations and standards.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
Barista
Starbucks
01.2023 - 08.2023
- Crafted high-quality beverages following standardized recipes and customer preferences.
- Trained and mentored new baristas on equipment operation and customer service protocols.
- Maintained cleanliness of workstations, ensuring compliance with health and safety regulations.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
No Degree - Forensic Science
Hartnell College
Salinas, CA05-2026
High School Diploma -
Gonzales High School
Gonzales06-2023
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Payment processing
- Cleanliness maintenance
- Customer service
- Attention to detail
- Effective multitasking
- Verbal and written communication
- File organization
- Billing and invoicing
- Inventory management
- Documentation
Languages
Spanish
Native or Bilingual
Timeline
Veterinary Receptionist
VetNCare
08.2023 - Current
Barista
Starbucks
01.2023 - 08.2023
No Degree - Forensic Science
Hartnell College
High School Diploma -
Gonzales High School