Victoria Falzone
North York
Summary
Denturist with history of managing complex patient caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored treatment plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments while assisting others with various workloads. Critical thinker and focused on detail with minor investigative background.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Treatment Co-ordinator/ Orthodontic Lab Technician
Tasios Orthodontics
12.2023 - 10.2024
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
- Supported team members in maintaining an organized office environment that facilitated efficient workflow.
- Delivered high quality results for fabrication of essix retainers and lingual wires for each patient.
- Design and print patient working models using CAD/CAM software and Prime Print printers.
- Responsible form any trouble shooting and errors that occurred during printing.
- Responsible for care and maintenance for prime print printers and all lab equipment.
Associate Denturist
First Impression Denture Clinic
03.2020 - 12.2023
- Manage denture services, ensuring precise fittings and personalized care
- Conducted thorough consultations to accurately assess patient needs and develop customized treatment plans.
- Worked closely with referring providers to coordinate timely delivery of completed prosthetics and ensure accurate billing processes.
- Manage patient care related to clinical and laboratory
- Reline, rebased, repair, set up, wax up, process, and fabricate all necessary denture lab procedures for patient care
- Implement efficient workflows, reducing patient wait times
- Collaborate with dental labs to develop custom solutions for complex cases
- Maintain detailed patient records, ensuring continuity of care
Associate Denturist
Sam Spataro Denture and Implant Clinic
06.2017 - 03.2020
- Conducted thorough consultations to accurately assess patient needs and develop customized treatment plans.
- Maintained a high standard of care through continuous professional development and staying current with industry advancements.
- Delivered consistent results in crafting custom dentures that met or exceeded patients' expectations regarding fit, function, comfort, and appearance.
- Enhanced fabrication process, improving fit accuracy and patient comfort.
Dental Receptionist/ Assistant
Dr. Kostiner Dental Office
04.2012 - 09.2016
- Managed patient schedules, reducing conflicts and increasing chair time.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced office efficiency by streamlining operations.
- Maintained accurate records and billing.
- Improved patient flow, boosting daily appointments and revenue.
- Assisted dentists with patient appointments (fillings, cleanings, root canal treatment, crown prep).
Education
Private Investigations Program
Smith Investigations Agency
06-2020
Advanced Diploma - Denturism
George Brown College
05.2017
High School Diploma - Graduated with Specialist High Skills Major Program (SHSM)
St. Joan of Arc High School
06.2014
Skills
- Strong organization
- Case assessment
- Customer service skills
- Interpersonal skills
- Collaborative communication
- Treatment planning
- Deadline management
- Responsible and adaptable
- Teamwork and collaboration
- Attention to detail
- Multitasking
Certification
- HARP X-Ray Certification- 2023
- College of Denturists of Ontario- Licensed & Current Member (Since 2018)
- Denturist Association of Ontario- Licensed & Current Member (Since 2018)
Timeline
Treatment Co-ordinator/ Orthodontic Lab Technician
Tasios Orthodontics
12.2023 - 10.2024
Associate Denturist
First Impression Denture Clinic
03.2020 - 12.2023
Associate Denturist
Sam Spataro Denture and Implant Clinic
06.2017 - 03.2020
Dental Receptionist/ Assistant
Dr. Kostiner Dental Office
04.2012 - 09.2016
High School Diploma - Graduated with Specialist High Skills Major Program (SHSM)
St. Joan of Arc High School
Private Investigations Program
Smith Investigations Agency
Advanced Diploma - Denturism
George Brown College
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