VICTORIA ESPINOZA
Ceres
Summary
Results-oriented professional with extensive experience in customer service and team collaboration at Safeway. Demonstrated ability to thrive in high-volume environments while ensuring meticulous attention to detail. Expertise in inventory management and training, with a focus on enhancing operational efficiency through effective problem-solving and communication skills.
Overview
9
9
years of professional experience
Work History
Barista
Safeway
Turlock
07.2023 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee station and seating areas.
- Assisted customers with menu selections and answered product questions.
- Collaborated with team members to ensure smooth service during busy hours.
- Implemented effective inventory management for coffee supplies and ingredients.
- Trained new baristas on beverage preparation and customer service standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
Child Behavioral Technician "BT"
Therapeutic Pathways
08.2022 - 11.2022
- Assist Autistic Children with a daily session to meet their daily needs and learning expectations.
- Record data and enter into each client's file on a tablet and session logs in their assigned binder.
- Monitor behaviors of the client, help with communication/social skills/play skills with other client's.
- Communicate with the client's clinical staff about changes of the client's needs, or if clinical staff wants to introduce new stimuli during the session.
Packer/Sorter
Amazon Inc.
10.2021 - 08.2022
- Fulfill customers' orders, meeting new goals every day. We work in a fast and timely manner.
- Packing and sorting customer orders.
- Ensure that the customer's items are properly marked and appropriately labeled.
- Removing or sorting out products that do not meet the quality standards and specifications. We make sure that the customer's order is packed and processed correctly.
- Amazon Employees follow all safety protocols and utilize our big equipment to help fulfill the orders.
Crew Member
Little Caesars Pizza
04.2016 - 02.2019
- Serves customers according to the Little Caesars Customer Service Standards, the Five Priority Guidelines, the Remedy Process, and the telephone and front counter procedures.
- Prepares high quality products consistently by following Little Caesars recipes, specifications and procedures.
- Displays the proper image as outlined in the Little Caesars Orientation and Training Handbook and/or as directed by the management staff.
- Cleans and organizes work stations and other assigned areas to help maintain the standards for restaurant image as outlined in the Little Caesars Orientation and Training Handbook and/or as directed by the management staff.
- Practices safety and security procedures as defined in the Little Caesars Colleague Orientation and Training Handbook and/or as directed by the management staff, and by government agencies.
- Follows Little Caesars' policies, procedures, and standards of conduct as outlined in the Little Caesars Orientation and Training Handbook and/or as directed by management.
Education
High School Diploma -
Ceres High School
Ceres, CA01.2019
Skills
- Professional demeanor
- Adaptive and creative
- Solid problem solver
- Decision-making
- Multitasking and organization
- Team collaboration
- Time management
- Attention to detail
- Adaptability to change
- Conflict resolution
- Stress management
- Hospitality and accommodation
- Problem solving
- Data analysis
- Communication skills
- Typing proficiency
- Organizational skills
References
- Personal, Sophia Serna, (209) 360-4643
- Personal, Monica Campos, (209) 402-9528
- Professional, Jessica Vazquez, (209) 605-4245
References
References available upon request.
Timeline
Barista
Safeway
07.2023 - Current
Child Behavioral Technician "BT"
Therapeutic Pathways
08.2022 - 11.2022
Packer/Sorter
Amazon Inc.
10.2021 - 08.2022
Crew Member
Little Caesars Pizza
04.2016 - 02.2019
High School Diploma -
Ceres High School
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