Victoria Ekine
Montreal,QC
Summary
Goal-oriented business analyst , successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. A proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with an analytical mindset. Bringing over 8 years of experience and demonstrated track record of success in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Business Analyst
STADXL Consulting
05.2022 - Current
- Gathering, analyzing, documenting and validating business requirements from the Project Sponsor for the development of an integrated mobile application for a client to facilitate peer-to-peer mentorship and interview coaching
- This includes key features such as audio and video calling, appointment booking, payment processing etc
- This was eventually deployed on Apple and Play Store
- Utilizing PowerPoint to design, build and deliver presentations and also effectively communicate ideas and solutions using mockups
- Maintaining and managing projects, utilizing organizational skills to prioritize and ensure the projects stay on track and meet deadlines
- Collaborate with the Product Owner to ensure that the most critical items are at the top of the backlog based on business value, complexity, and dependencies
- Excellent documentation of the User Stories using Jira for full traceability and manageability for the development team
- Performing change management activities to ensure the transition process is smooth, mitigate resistance and verify the desired outcome of the change initiative is achieved
- Continuously monitor the progress of product development, keeping track of milestones, deadlines, and potential risks
- Provide regular updates to stakeholders and SMEs on test plans, impact analysis, project progress and changes
- This helps stakeholders stay informed and influence stakeholders’ decision making
- Performing GAP analysis, risk assessment and mitigation strategies adding tangible value to the business
- Utilizing the BPMN tool Visio to enhance stakeholder engagement, contributing to effective business analysis, process flows and process optimization
- Identify training needs for employees and stakeholders affected by a change, facilitate training sessions and also providing ongoing support during the transition phase
- Continuously monitor the progress of the change implementation
- Gather feedback and data on how well the change is being adopted and if it is achieving the desired outcomes
- The key deliverable of this project is value added to the organization
- We are receiving positive feedback from stakeholders regarding the project's success.
Business Analyst
International Credit Expert
Montreal
06.2018 - 04.2022
- Led the process mapping and requirement gathering to improve service delivery following the implementation of a new MS CRM system
- Successfully led data visualization meetings which progressed organizational opportunities and clarified many business initiatives and business performance
- Interviewed clients to understand their user needs and develop efficient processes
- Conducted thorough analysis of business processes and developed business cases using the UML tool to effectively capture and communicate system requirements
- Visualized business processes, and facilitated discussions with stakeholders using the UML
- Facilitated end-to-end delivery of business requirements following an Agile Scrum and structured approach to construct, trace, prioritize and maximize business value
- Analyzed end-to-end data flows (data mapping) between various systems and consolidation and usage in CRM systems
- Liaised with cross-functional agile development team which includes Test Analysts, Business/System Analysts, Technical Architects, UX/UI Designers and Developers to deliver prioritized user stories
- Supported QA activities like System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing and post-implementation support
- Identified opportunities for process improvement or adjustment to backlog management to enhance the team’s efficiency and effectiveness in decision making
- The key deliverable of this project is increased customer loyalty and customer satisfaction which yielded increased traffic.
Business Analyst
Mobile Telecommunication Network, MTN
Lagos, Nigeria
03.2014 - 04.2018
- Supported the implementation and enhancement of the Multimedia Content Management system that is used to deliver specific content such as news, sport, economics, games, and music to mobile operator customers using Short Messages (SMS), Multimedia Messages), email, WAP Push and other Telco & IT delivery channels
- Liaised with SMEs to gain a common understanding of the business needs and clearly define the project's scope
- Documented the scope in detail and provided a clear reference point for the stakeholders
- Fully accountable for briefing all Business Brands Digital Change with the Development team
- Assisted with internal and external communication, improving transparency, and knowledge management using Confluence for easy collaboration
- Worked closely with the product owner and solution architect to carry out feasibility studies on emerging technologies and their applications in line with our business objectives
- Planned the business analysis activities from problem/opportunity definition, through requirements and business solution design, testing and quality assurance, to solution implementation and benefits realization
- Worked closely with the product owner and Dev team to refine and clarify user stories or requirements in the sprint backlog
- Managed the risks and issues associated with the business requirements definition and ensured that the overall solution remained fit for purpose
- Produced Business/System Requirements Specification Documents for clients as well as the Dev
- Team
- Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint planning, demos and other Scrum-related meetings
- The value of this project successfully delivered over a 100% increment in net revenue consistently for about 3 years.
Customer Service Representative
Mobile Telecommunication Network, MTN
Lagos, Nigeria
02.2011 - 02.2014
- Built strong and trust-based relationships with diverse stakeholders, including clients, team members and cross-functional partners
- Communicated credit status to customers and managed customer requests using Agility , CRM (prepaid) and ODS platform Educated customers on MTN products and services, functionalities, features and competitive advantage
- Facilitated training sessions for resellers and other customer service representatives on new products and services.
Customer Service Officer
Bank PHB Plc
, Nigeria
11.2008 - 01.2011
- Communicates effectively to customers on products and services, functionalities, features and competitive advantage
- Maintained solid customer relationships by handling questions, and concerns with speed and professionalism
- Resolved customer complaints, managed database records, and drafted status reports on customer service issues utilizing my organizational skills.
Education
Certified Business Analysis Professional (CBAP) -
IIBA
05.2023
Customer Analytics -
COURSERA
11.2022
Scrum Fundamentals Certified -
SCRUM STUDY
11.2022
Bachelor of Science - Geology
University of Port Harcourt
01.2008
Skills
- Requirements gathering
- Business Process Modelling & Improvement
- GAP analysis and Change Management
- Data analysis & Analytics
- Client Relationship Management
- Agile Scrum & Waterfall Methodologies
- User Acceptance Criteria
- SDLC Experience
- Jira, Confluence
- Stakeholder Management
- User Acceptance Testing (UAT)
- Wireframes, Prototypes, Mockflow
- Microsoft Visio, Word, Excel, PowerPoint, Project, Sharepoint
- Operations Management
- Strategic Planning
- Customer Needs Assessment
- Negotiation
- Staff Training and Development
Timeline
Business Analyst
STADXL Consulting
05.2022 - Current
Business Analyst
International Credit Expert
06.2018 - 04.2022
Business Analyst
Mobile Telecommunication Network, MTN
03.2014 - 04.2018
Customer Service Representative
Mobile Telecommunication Network, MTN
02.2011 - 02.2014
Customer Service Officer
Bank PHB Plc
11.2008 - 01.2011
Certified Business Analysis Professional (CBAP) -
IIBA
Customer Analytics -
COURSERA
Scrum Fundamentals Certified -
SCRUM STUDY
Bachelor of Science - Geology
University of Port Harcourt
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