Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer
Timeline
Generic

Victoria Efughi

Edmonton,Alberta

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Reports Coordinator

TCL Supply Chain
06.2022 - Current
  • Ensured compliance with corporate standards by diligently following established guidelines for report formatting and content.
  • Kept office operations moving smoothly by handling numerous clerical, financial and customer service functions.
  • Served as a subject matter expert on reporting tools and software, proactively addressing technical issues as they arose.
  • Identified trends and patterns in data, providing valuable insights for business decision making.
  • Maintained strict confidentiality of sensitive information, adhering to company policies and industry regulations.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Supported cross-functional teams by generating customized reports based on their specific requirements.
  • Increased productivity with advanced knowledge of spreadsheet functions, formulas, and formatting techniques.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Customer service representative/ call centre

Liberty Security
09.2021 - 04.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.

customer service/Drive Thru/Food Server/store closer

Tim Hortons
07.2017 - 08.2020
  • Served Customers, Debit and Cash, Prepared Food And Beverages, Employee Trainer, Night Shift Closer, sales
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Education

Bachelor -

MacEwan University
Edmonton, AB
2028

High School Diploma -

Ecole St Joesph
Whitecourt, AB
06.2019

Skills

  • Strong work ethic
  • Microsoft Excel
  • Paperwork coordination
  • Data Collection
  • Meeting deadlines
  • Time Management
  • Fast learner
  • Willingness to adapt to new polices and procedures
  • Data Entry
  • CRM
  • TRICEPS
  • SNOWFLAKE

Accomplishments

  • Spirit Youth Award - May 2015
  • Certificate of Recognition (QUARTERLY SUPERSTAR) July 2020 Recognition of excellent customer service, teamwork, and work ethic
  • Certificate of Recognition (QUARTERLY SUPERSTAR) July 2021 Recognition of excellent customer service, teamwork, and work ethic
  • Work Place Safety
  • First Aid

Volunteer

Family worship center 

March 2013 - November 2019 

Whitecourt Public Library 

June 2016 - August 2016 

Ecole St Joseph School 

Assisting Teachers

September 2015 - January 2019 


Timeline

Reports Coordinator

TCL Supply Chain
06.2022 - Current

Customer service representative/ call centre

Liberty Security
09.2021 - 04.2022

customer service/Drive Thru/Food Server/store closer

Tim Hortons
07.2017 - 08.2020

Bachelor -

MacEwan University

High School Diploma -

Ecole St Joesph

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Victoria Efughi