Victoria Efughi
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple
priorities with a positive attitude. Willingness to take on added
responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Report Coordinator
TCL Supply Chain
Edmonton, AB
05.2022 - Current
- Performance and Operations Reporting: Generated a variety of reports that provide management and clients with a comprehensive view of warehouse metrics, including productivity, inventory levels, and shipment statuses.
- Incentive Reporting: Produced detailed incentive reports to ensure team members receive accurate incentive pay based on performance metrics.
- Overtime Management: Regularly called and tracked overtime hours, coordinating with supervisors to ensure adequate shift coverage and assisting with team workload planning.
- Inventory and Supply Management: Monitored office and warehouse supply levels, ensuring PPE and other essential items were readily available for staff.
- Sick Call and Attendance Management: Managed incoming sick calls, and informed supervisors to help maintain smooth daily operations.
- Team and Management Support: Assisted team members and managers with questions regarding reports and provided general support to facilitate productivity.
- Clerical Support: Handled general office duties, including managing mail, organizing files, and maintaining office equipment.
- Process Improvement: Created streamlined templates and automated Excel elements, improving reporting efficiency and accuracy.
- Technical Support: Offered basic troubleshooting for reporting software and office equipment, ensuring minimal disruptions.
- Maintained Data Accuracy: Kept spreadsheets and documents up-to-date and organized, cross-checking entries to make sure reports were as accurate as possible.
- Data Entry & Quality Control: Accurately entered, organized, and validated data to uphold high-quality standards, ensuring records were easily retrievable and reliable for reporting purposes.
Tim Hortons - Customer Service/Drive Thru/Food Ser
Tim Hortons
Whitecourt, AB
07.2017 - 08.2022
- Customer Service Excellence: Served customers efficiently at the drive-thru and in-store, processing debit and cash transactions while ensuring a friendly atmosphere.
- Food and Beverage Preparation: Prepared food and beverages to high standards, consistently meeting quality expectations and customer satisfaction.
- Training and Leadership: Acted as an employee trainer for new staff, sharing best practices and helping them acclimate to the fast-paced environment.
- Shift Management: Closed the store during night shifts, overseeing cash register operations and ensuring accurate handling of transactions and tips.
- Multi-Tasking Abilities: Balanced multiple responsibilities during busy shifts, prioritizing tasks to maintain optimal service levels and efficiency.
- Customer Satisfaction: Enhanced customer experiences through friendly service and efficient food delivery, addressing any concerns promptly.
- Maintaining Cleanliness: Kept the dining area clean and organized, contributing to a welcoming atmosphere for guests.
- Menu Knowledge: Stayed informed about menu items and promotions, recommending specific products based on customer preferences and dietary restrictions.
Customer Service Representative/ Call Centre
Liberty Security
Edmonton, AB
09.2021 - 04.2022
- Customer Support: Actively listened to customers, quickly addressed concerns, and escalated major issues to the supervisor when necessary.
- Efficient Call Handling: Answered customer telephone calls promptly, minimizing on-hold times and ensuring a smooth customer experience.
- Account Management: Updated account information to maintain accurate and current customer records.
- Customer Assistance: Provided helpful advice and assistance, focusing on customers' special needs or specific requests.
- Team Collaboration: Participated in team meetings and training sessions to stay informed on product updates and procedural changes.
- Cross-Functional Initiatives: Contributed to projects aimed at enhancing business operations and improving customer satisfaction.
- Professionalism Under Pressure: Maintained composure and professionalism in high-stress situations, effectively resolving disputes or conflicts.
- CRM Proficiency: Utilized CRM software to accurately update customer profiles during each interaction, ensuring comprehensive records.
Skills
- Strong work ethic
- Microsoft Excel
- Paperwork coordination
- Data Collection
- Meeting deadlines
- Time Management
- Fast learner
- Willingness to adapt to new polices and
- procedures
- Data Entry
- CRM
- TRICEPS
- SNOWFLAKE
- Report Preparation
Accomplishments
- Spirit Youth Award - May 2015
- Certificate of Recognition (QUARTERLY SUPERSTAR) July 2020
- Recognition of excellent customer service, teamwork, and work ethic
- Certificate of Recognition (QUARTERLY SUPERSTAR) July 2021
Timeline
Report Coordinator
TCL Supply Chain
05.2022 - Current
Customer Service Representative/ Call Centre
Liberty Security
09.2021 - 04.2022
Tim Hortons - Customer Service/Drive Thru/Food Ser
Tim Hortons
07.2017 - 08.2022