Victoria Dompreh
Edmonton
Summary
Highly experienced person and known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
Work History
Retail Store Associate
TJX Companies, Inc
01.2023 - 02.2024
- Increased sales by providing exceptional customer service and product knowledge.
- Reduced inventory loss through accurate stock management and adherence to store policies.
- Maintained an orderly and visually appealing store environment by organizing merchandise displays and cleaning the sales floor regularly.
- Assisted customers with their purchases, resulting in a positive shopping experience and repeat business.
- Collaborated with team members to achieve store sales targets consistently.
Customer Service Representative
First Atlantic Bank
02.2020 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Call Center Representative
First Atlantic Bank
03.2019 - 01.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Administrative Assistant
Ministry Of Gender, Children And Social Protention
11.2017 - 11.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Social Worker Assistant
Center For Development Of People
04.2016 - 10.2016
- Enhanced client well-being by providing emotional support and guidance during difficult times.
- Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
- Collaborated with multidisciplinary teams to ensure cohesive and effective support for clients and families.
- Provided information on community resources, connecting clients with essential services and programs.
- Conducted client assessments to identify needs, strengths, and areas for improvement, facilitating targeted interventions.
Education
Bachelor of Arts - Law
University of Professional Studies
Ghana07.2021
Associate of Arts - Social Work
Kwame Nkrumah University of Science And Technology
Ghana06.2017
Skills
- Professional Appearance
- Cash Handling Accuracy
- Customer Engagement
- Reliability and punctuality
- Customer Service
- Payment Processing
- Retail transactions processing
- Inventory Control
- Team Collaboration
- Team Leadership
- Customer Assistance
- Problem-solving abilities
Languages
English
Full Professional
Reference
Upon Request
Timeline
Retail Store Associate
TJX Companies, Inc
01.2023 - 02.2024
Customer Service Representative
First Atlantic Bank
02.2020 - 11.2022
Call Center Representative
First Atlantic Bank
03.2019 - 01.2020
Administrative Assistant
Ministry Of Gender, Children And Social Protention
11.2017 - 11.2018
Social Worker Assistant
Center For Development Of People
04.2016 - 10.2016
Bachelor of Arts - Law
University of Professional Studies
Associate of Arts - Social Work
Kwame Nkrumah University of Science And Technology
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