Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Dileno

Corona

Summary

Dynamic professional with a strong work ethic and integrity, experienced as a Senior Catering Manager at Doubletree By Hilton Hotel. Proven track record in enhancing service skills through staff training and implementing eco-friendly initiatives. Exceptional customer service abilities complemented by a commitment to continuous improvement and innovation in service offerings.

Overview

2011
2011
years of professional experience

Work History

Cashier

Target
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Senior Catering Manager

Doubletree By Hilton Hotel
06.2001 - 01.2011
  • Coordinated staff training programs, enhancing service skills and strengthening teamwork among employees.
  • Stayed current with industry trends and emerging technology, incorporating new ideas into the company''s service offerings for continuous improvement and innovation.
  • Championed eco-friendly initiatives within the company by implementing waste reduction strategies during events, such as recycling efforts or donation programs for leftover food items.
  • Collaborated with sales and marketing teams to promote catering services and expand clientele.

Education

Associate of Arts - Hotel Management

Orange Coast College
Costa Mesa, CA
05-1998

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Senior Catering Manager

Doubletree By Hilton Hotel
06.2001 - 01.2011

Cashier

Target

Associate of Arts - Hotel Management

Orange Coast College

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Victoria Dileno