Victoria De sousa
Toronto,ON
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
7
7
years of professional experience
Work History
Hostess
Shoeless Joes Sports Bar And Grill
09.2022 - 10.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered phone calls to take orders, give information and document reservations.
Cashier
Chalo Freshco
01.2020 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Cashier/server
Mrakovic Meat And Deli
04.2017 - 11.2019
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
Advanced Diploma - Social Service Worker
Humber College
Toronto, ON06.2025
Skills
- Table Bussing
- To-Go Order Preparation
- Reservation Documentation
- Check Payment Processing
- Guest Experience Management
- Kitchen Staff Management
- Guest Flow
- Dining Reservations
- Safe Food Handling
- Waiting Tables
- Table Setting Knowledge
- Greeting and Escorting Guests
- Billing and Payment Processing
- Serve Food
- Doordash and Ubereats
- Dietary Restrictions
- Train Staff
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Hostess
Shoeless Joes Sports Bar And Grill
09.2022 - 10.2023
Cashier
Chalo Freshco
01.2020 - 06.2022
Cashier/server
Mrakovic Meat And Deli
04.2017 - 11.2019
Advanced Diploma - Social Service Worker
Humber College
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