VICTORIA DESIR
Orleans,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Definity – Claims Assistant (Bilingual)
Hybrid
2022.10 - Current
- Respond promptly and professionally to incoming inquiries by telephone, or email
- Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that actions promised to caller are completed
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Gather all necessary information, inputting it accurately into company database
- Provide insured with basic information on coverage and arrange any necessary supplemental services
- Provide data tracking support and manage spreadsheets.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments
Gallery Host
Hyatt Place Ottawa
2022.05 - Current
- Politely assisting customers in person and via telephone
- Assisted customers with food selection, inquiries, and order customization requests
- Responsible for cleaning and organizing to provide comfortable and inviting space for Guests
- Prepared, set up, socked, put away and clean Guest Breakfast
- Quickly and effectively solve customer challenges
- Prepared and provided consistent quality Food and Beverage products for Guests which include alcohol and Starbucks services
- Also responsible for guest check-ins/checkouts, booking reservations
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Recommended hotel services or amenities that guest may find useful.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
Banking Customer Service Representative
Scotiabank – Calling Centre, Walkley Campus
2016.01 - 2018.01
- Identifying customer banking needs and providing customized solutions
- Making daily banking needs more convenient and accessible through digital banking options
- Assisting clients how to better manage their banking needs
- Processing and maintenance of Bank products and services
- Assist customers with telephone transactions and direct sales opportunities to the appropriate officer
- Knowledge of day-today banking
- Assisted customers with navigating bank systems, completing transactions and opening accounts.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Educated customers about available services, products and bank resources.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Reviewed information in customer accounts and made recommendations for new products and services.
Education
Bachelor - Criminology, General Arts and Science Community Studies
University of Ottawa
Ottawa, ON04.2025
Certificate - University Arts And Sciences - General Arts And Sciences
Algonquin College
Ottawa, ON06.2017
High School Diploma -
Colonel By Secondary School
Ottawa, ON06.2014
Skills
- Guest Complaint Resolution
- Typing Proficiency
- Managing Multiple Tasks
- Service-Orientation
- Retail Sales Customer Service
- Documentation
- Scripted Calls
- Good Listening Skills
- Customer Inquiries
- Product and Service Knowledge
- Call Center Operations
- Documenting Calls
- Issue and Complaint Resolution
- Customer Satisfaction
- Understanding Customer Needs
- Directing Calls
- Process Transactions
- Teamwork
Certification
Alcohol Beverage Handling Certificate, S.M.A.R.T Serve June 2016
City of Ottawa, Ottawa, ON
Timeline
Definity – Claims Assistant (Bilingual)
Hybrid
2022.10 - Current
Gallery Host
Hyatt Place Ottawa
2022.05 - Current
Banking Customer Service Representative
Scotiabank – Calling Centre, Walkley Campus
2016.01 - 2018.01
Bachelor - Criminology, General Arts and Science Community Studies
University of Ottawa
Certificate - University Arts And Sciences - General Arts And Sciences
Algonquin College
High School Diploma -
Colonel By Secondary School
Alcohol Beverage Handling Certificate, S.M.A.R.T Serve June 2016
City of Ottawa, Ottawa, ON
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