Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Victoria De La Rosa

Oceano

Summary

Dynamic sales professional with a proven track record at Samsonite, excelling in customer service and team leadership. Skilled in strategic planning and client retention, I consistently exceeded sales targets while fostering a collaborative environment. My exceptional problem-solving abilities and outgoing personality have driven increased customer satisfaction and loyalty. I have the computer skills. I am able to adapt to my work environment. Along with the ambition to persevere in any job I am given an opportunity in.

Overview

2
2
years of professional experience

Work History

Sales Associate

On Top Clothing Store
10.2024 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays, ensuring accessibility and visual appeal.
  • Processed transactions accurately using point-of-sale systems to facilitate sales operations.
  • Collaborated with team members to achieve daily sales goals and improve service delivery.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Sales Supervisor

Samsonite
01.2024 - 10.2024
  • Supervised daily sales operations, ensuring team adherence to company policies.
  • Trained new sales associates on product knowledge and customer service techniques.
  • Assisted in developing promotional strategies to increase store traffic and sales.
  • Managed inventory levels, performing regular stock checks and reordering as needed.
  • Provided feedback on team performance, fostering a collaborative work environment.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Kept up to date with emails and paperwork.
  • Ensuring great customer service. (on the phone and in person)
  • Telephone etiquette
  • Focused on computer work

Sales Supervisor

Perry Ellis International
06.2023 - 03.2024
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
  • Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
  • Implemented customer relationship management system, streamlining sales process and improving client retention.
  • Elevated customer service standards by establishing comprehensive feedback system to promptly address and resolve customer issues.
  • Fostered collaborative team environment, encouraging open communication and sharing of best practices among sales representatives.
  • Monitored daily sales performance and provided feedback to each team member.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Managed inventory levels, performing regular stock checks and reordering as needed.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Kept up to date with emails amd paperwork
  • Phone etiquette
  • Excellent customer service
  • Computer work

Education

William C. Overfelt High School
San Jose, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Exceptional customer service
  • Outgoing personality
  • Client service
  • Complex Problem-solving
  • Professional demeanor
  • Strategic planning
  • Customer engagement
  • Client retention strategies
  • Written and oral communication skills
  • Positive and professional
  • Calm demeanor
  • Hospitality and accommodation
  • Reading comprehension skills
  • Staff Management
  • Department Organization
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Phone etiquette
  • Customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

I am passionate about helping people I am very outgoing and love to stay busy Being resilient is one of my strengths As well as communication and organization I am very diligent when I am in a work environment and always make sure to help out with whatever I am able to

Timeline

Sales Associate

On Top Clothing Store
10.2024 - Current

Sales Supervisor

Samsonite
01.2024 - 10.2024

Sales Supervisor

Perry Ellis International
06.2023 - 03.2024

William C. Overfelt High School

Similar Profiles

CREATE PROFILE
Victoria De La Rosa