Victoria Darby
Shift Lead
San Diego
Summary
Professional retail worker with solid experience and readiness for this role. Experienced with team leadership and customer service. Strong focus on achieving results, administrative tasks and high customer satisfaction. Track record of being reliable, efficient, and capable of building positive customer relationships.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Server Shift Leader
Sushi Deli 1
02.2023 - Current
- Handled customer complaints professionally, resolving issues through genuine acknowledgment and commitment to service.
- Cultivated relationships with regular customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled cash deposits, entering data into the restaurant Excel spreadsheet, and administrative tasks
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Waitress
Katsu Cafe
04.2022 - 02.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing up to 12 tables at once and orders while delivering prompt service.
Team Member
Target
07.2020 - 12.2021
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
Education
Associate of Arts - Anthropology For Transfer
San Diego Mesa College
San Diego, CA 05.2001 -
Skills
Guest service
Organization
Decision-making
Inventory management
Money-handling
Data entry
Certification
Food Handlers Certified
Timeline
Food Handlers Certified
03-2023
Server Shift Leader
Sushi Deli 1
02.2023 - Current
RBS/ABC Certified
11-2022
Waitress
Katsu Cafe
04.2022 - 02.2023
Team Member
Target
07.2020 - 12.2021
Associate of Arts - Anthropology For Transfer
San Diego Mesa College
05.2001 -