Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Darby

Shift Lead
San Diego

Summary

Professional retail worker with solid experience and readiness for this role. Experienced with team leadership and customer service. Strong focus on achieving results, administrative tasks and high customer satisfaction. Track record of being reliable, efficient, and capable of building positive customer relationships.


Overview

5
5
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Server Shift Leader

Sushi Deli 1
02.2023 - Current
  • Handled customer complaints professionally, resolving issues through genuine acknowledgment and commitment to service.
  • Cultivated relationships with regular customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled cash deposits, entering data into the restaurant Excel spreadsheet, and administrative tasks
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Waitress

Katsu Cafe
04.2022 - 02.2023
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing up to 12 tables at once and orders while delivering prompt service.

Team Member

Target
07.2020 - 12.2021
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Enhanced store efficiency through diligent inventory management and accurate stock replenishment.

Education

Associate of Arts - Anthropology For Transfer

San Diego Mesa College
San Diego, CA
05.2001 -

Skills

    Guest service

    Organization

    Decision-making

    Inventory management

    Money-handling

    Data entry

Certification

Food Handlers Certified

Timeline

Food Handlers Certified

03-2023

Server Shift Leader

Sushi Deli 1
02.2023 - Current

RBS/ABC Certified

11-2022

Waitress

Katsu Cafe
04.2022 - 02.2023

Team Member

Target
07.2020 - 12.2021

Associate of Arts - Anthropology For Transfer

San Diego Mesa College
05.2001 -
Victoria DarbyShift Lead