Victoria Da Costa
Keswick,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Motivated to learn, grow and excel throughout all roles.
Overview
8
8
years of professional experience
2
2
Diplomas
Work History
Sales Associate/Operations Associate
Indigo
09.2020 - Current
- Helped customers locate products and checked store system for merchandise at other locations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Garage, Upper Canada Mall
05.2019 - 03.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Receptionist/Daycare Worker/Cleaning Crew
LA Fitness
05.2019 - 09.2020
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Team Member/Shift Supervisor
Tim Horton's
08.2015 - 01.2019
- Maintained high standards of customer service during high-volume, fast-paced operations
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Promptly and empathetically handled guest concerns and complaints
Education
Diploma - Business Accountancy
Centennial College of Applied Arts And Technology
Scarborough, ON04.2023
Diploma - Food And Nutrition Management
Humber College
Etobicoke, ON04.2020
Skills
- Merchandising and Display
- Teamwork and Collaboration
- Critical Thinking
- Multitasking Strengths
- Customer Service
- Adaptable and Flexible
Affiliations
- Member, Canadian Association of Foodservice Professionals (September, 2018- April, 2019)
- Member, Canadian Society of Nutrition Management (March, 2020- September, 2021)
Certification
- Smart Serve (March 29. 2019)
- Microsoft Office Specialist Word Certificate (November 18, 2021)
- Microsoft Office Specialist Excel Certificate (March 18, 2022)
Timeline
Sales Associate/Operations Associate
Indigo
09.2020 - Current
Sales Associate
Garage, Upper Canada Mall
05.2019 - 03.2021
Receptionist/Daycare Worker/Cleaning Crew
LA Fitness
05.2019 - 09.2020
Team Member/Shift Supervisor
Tim Horton's
08.2015 - 01.2019
Diploma - Business Accountancy
Centennial College of Applied Arts And Technology
Diploma - Food And Nutrition Management
Humber College
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