Summary
Overview
Work History
Education
Skills
Training
Television
Film
Theatre, Commercial and Voice Over Credits
Special Skills
Languages
Timeline
Generic
VICTORIA CRUZ

VICTORIA CRUZ

601 - 831 Carnarvon, Street, New Westminster,BC

Summary

Highly experienced and motivated customer service provider in various divergent industries. Travel and working in different countries has enabled more open-mindedness and acceptance of all people and situations. I enjoy learning new things and adding to my different skill sets; hardworking and always willing to take on added responsibilities. I am a thoughtful professional; articulate and compassionate. I derive pleasure from providing exemplary service and coming up with solutions that can be agreed upon by all parties involved.

Recognized for attention to detail and effective communication in dynamic settings. Demonstrated reliability and teamwork skills essential for high-paced environments. Have continuously demonstrated ability to engage people in knowledge of facts, keen things of interest along with a passion for life!

Overview

43
43
years of professional experience

Work History

Actor

Self Employed
06.1982 - Current
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Managed time to arrive on set when required to not delay rehearsals and shows.
  • Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
  • Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
  • Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
  • Utilized effective time-management strategies to balance concurrent acting projects without compromising commitment or quality of work.

Dock Attendant & Deckhand on Boats

False Creek Ferries
08.2021 - Current
  • Performing labourious warehouse duties: receiving of stock; moving of stock from skids; organizing and categorizing; moving of stock to sales floor.
  • Care and maintenance of ferry dock and shack.
  • Welcoming and receiving new potential customer passengers.
  • Providing information like boat routes; schedules; prices.
  • Providing tourist information and making suggestions for accommodation; shopping; eating; and other points of interests.
  • Selling and up-selling appropriate tickets and passes.
  • Fielding any customer complaints and providing solutions resulting in customer satisfaction.
  • Cashing out daily sales.

Server, Bartender, Host

Taski Hospitality Staffing
05.2018 - 08.2021
  • Serving guests at private dinners, corporate events, weddings & other catered special occasions; in highly formal/casual settings.

On-Air Traffic Reporter

Canadian Traffic Network
06.2008 - 04.2009
  • Established and maintained relationships with credible sources.
  • Followed-up on leads for information regarding news and events.
  • Collected data from various sources to determine facts and opinions and fashioned into cohesive story for radio broadcast.
  • Presented developments in stories in live broadcasts and recordings.

Television Host & Producer

OLN - Outdoor Life Network
02.2001 - 01.2005
  • Exhibited strong interpersonal skills when interacting with people met while travelling around the world and production crew members, fostering a positive and collaborative work environment.
  • Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
  • Established rapport with guests, eliciting insightful responses through thoughtful questioning techniques.
  • Facilitated communication between production staff and other departments to synchronize work.
  • Utilized humor and wit effectively during interviews, creating memorable moments that resonated with audiences long after the broadcast concluded.
  • Planned video shoots in studio and remotely by managing production through stages to completion.
  • Worked closely with wardrobe and makeup departments to achieve desired on-camera appearances, reflecting both personal style preferences and network branding guidelines.
  • Ensured smooth transitions between segments by collaborating closely with the director and production team.
  • Developed engaging opening monologues that captured the attention of viewers from the start of each broadcast.
  • Led brainstorming sessions with creative teams to develop unique story concepts that resonated with target audiences.
  • Boosted audience retention rates by delivering informative and entertaining content tailored to target demographics.
  • Delivered essential information to viewers in a clear, concise manner by mastering complex subject matter quickly.
  • Conducted thorough research on various subjects to ensure accuracy and relevance of presented information during live broadcasts.
  • Participated in editorial meetings to discuss story ideas and content.
  • Reported from field locations and wrote stories under tight deadlines.
  • Edited, proofread and fact-checked content for accuracy.
  • Established collaborative environment, encouraging innovative ideas and solutions.
  • Developed relationships with sources and contacts to gain additional insight.
  • Oversaw selection of music and sound effects, enhancing emotional impact of productions.
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.


Bar Operations Manager

525 West
09.2000 - 10.2003
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared bar, tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labour costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.

Bartender, Server & Kitchen Prep

David Vallee Entertains
01.2003 - 01.2014
  • Set-up of bar and anything else needed; inventory, closing duties; providing exemplary service for guests at numerous different venues ranging from intimate settings to large events; food preparation, assembly & distribution.

Education

Bachelor of Arts - English

York University
Toronto, ON

Bachelor of Journalism - Journalism

Carleton University
Ottawa, ON

Skills

  • Providing positive first impressions to welcome existing, new and potential customers
  • Flexible and Adaptable
  • Self-Motivated
  • Strong verbal communication
  • Armed with incredible people skills & an impeccable memory
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Voice projection
  • Live performances
  • Script memorization
  • Improvisation techniques
  • Exceptional communicator

Training

  • Bernard Hiller; Warner Loughlin; Tom Todoroff Los Angeles, CA; New York, NY
  • Lesly Kahn - Comedy Los Angeles, CA
  • Amy Lyndon - Audition & Cold Reading Technique Los Angeles, CA
  • Marice Tobias; Peter Rofé - Voice Over Los Angeles, CA; New York, NY
  • Dave Stroud; Seth Riggs - Singing Los Angeles, CA
  • Carter-Thor East Studios Toronto, ON
  • Pro Actors Lab Toronto, ON

Television

  • The Last Chance (Pilot) Guest Star Golden Section Film
  • Defiance Recurring SyFy / Universal Studios
  • Degrassi: The Next Generation Recurring Nickelodeon / Teen Nick / CTV
  • Tarzan Recurring The WB / Warner Brothers
  • The Path To 9/11 Recurring ABC
  • 72 Hours: True Crime Recurring CBC
  • T.R.A.X (Pilot) Series Regular FOX
  • O’s (Pilot) Series Regular Bigsby Productions
  • Nikita Guest Star USA / CTV
  • Relic Hunter Guest Star SyFy / CTV
  • The Newsroom Guest Star CBC
  • ReGenesis Guest Star TMN
  • Doc Guest Star PAX
  • Sue Thomas F.B.Eye Guest Star PAX
  • Puppets Who Kill Guest Star Comedy Network
  • Animorphs Guest Star Nickelodeon
  • Air Emergency Guest Star Discovery Channel
  • Show Me Yours Guest Star Oxygen / Showcase
  • The Wandering Soul Murders Guest Star CTV
  • PSI Factor Guest Star Global

Film

  • Degrassi: Spring Break Movie Supporting Lead Dir: Phil Earnshaw
  • Good Fences Supporting Lead Dir: Ernest Dickerson
  • How To Be More Chinese Lead Dir: Jane Luk
  • Jett Jackson: The Movie Supporting Dir: Shawn Levy
  • And Never Let Her Go Supporting Dir: Peter Levine
  • Bruiser Supporting Dir: George Romero

Theatre, Commercial and Voice Over Credits

Available Upon Request

Special Skills

Multiple Languages, Multiple Accents, Voice Over, Singer, Various

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
French
Limited Working

Timeline

Dock Attendant & Deckhand on Boats

False Creek Ferries
08.2021 - Current

Server, Bartender, Host

Taski Hospitality Staffing
05.2018 - 08.2021

On-Air Traffic Reporter

Canadian Traffic Network
06.2008 - 04.2009

Bartender, Server & Kitchen Prep

David Vallee Entertains
01.2003 - 01.2014

Television Host & Producer

OLN - Outdoor Life Network
02.2001 - 01.2005

Bar Operations Manager

525 West
09.2000 - 10.2003

Actor

Self Employed
06.1982 - Current

Bachelor of Journalism - Journalism

Carleton University

Bachelor of Arts - English

York University

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VICTORIA CRUZ