Victoria Cordero
Indio
Summary
Dynamic retail manager experienced in leading operations and optimizing merchandising strategies. Adept at training teams and enhancing customer experiences, with a commitment to maintaining high standards in cash management and inventory control.
Overview
12
12
years of professional experience
Work History
Retail Manager
Fantasy Springs Resort Casino
Indio, CA, 92203
04.2018 - Current
- Led retail operations to enhance customer satisfaction and drive sales growth.
- Developed and implemented merchandising strategies to optimize product visibility and appeal.
- Trained and mentored staff on customer service best practices and operational procedures.
- Analyzed sales data to identify trends and improve inventory management processes.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reservation Agent
Sunline Transit Agency
Thousand Palms, CA
01.2018 - 04.2018
- Managed customer reservations utilizing reservation software to ensure accurate bookings.
- Assisted clients with inquiries, providing detailed information on transit options and services.
- Streamlined reservation processes, enhancing efficiency and reducing booking errors.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
Retail Store Lead
Fantasy Springs Resort Casino
Indio, CA
02.2014 - 12.2017
- Supervised daily operations to ensure optimal customer service and store presentation.
- Trained and mentored new staff on operational procedures and company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cashier
Five Guys
La Quinta, CA
11.2013 - 03.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash, credit, and gift card transactions accurately to ensure financial integrity.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Indio High School
Indio, CASkills
- Customer service
- Cash management
- Store operations
- Inventory control
- Visual merchandising
- Complaint resolution
- Staff management
- Team training and development
- Merchandising operations
- Process and procedure development
- Employee scheduling
- Inventory tracking and management
Timeline
Retail Manager
Fantasy Springs Resort Casino
04.2018 - Current
Reservation Agent
Sunline Transit Agency
01.2018 - 04.2018
Retail Store Lead
Fantasy Springs Resort Casino
02.2014 - 12.2017
Cashier
Five Guys
11.2013 - 03.2014
High School Diploma -
Indio High School