Hi, I’m
Victoria Cooper
Keswick,ON
Summary
As a results-driven professional, I bring a dynamic blend of sales expertise, customer service acumen, and a keen interest in sociology and psychology to the table. With a proven track record in delivering exceptional customer experiences, I am deeply committed to understanding and optimizing human behavior within the business context. My goal is to leverage insights from sociology and psychology to enhance relationships, drive sales strategies, and create user-centric solutions. I am passionate about bridging the gap between human dynamics and business success, making me a valuable asset for any organization seeking innovative approaches to customer-centric strategies and growth
Overview
2
years of professional experience
Work History
Dell Technologies
Account Manager
08.2022 - Current
Job overview
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Sienna Senior Living
Concierge
02.2021 - 11.2022
Job overview
- Monitored and recorded body temperatures of visitors and employees.
- Maintained an accurate log of building occupants, including residents.
- Collaborated with healthcare professionals, such as nurses and other staff, to ensure the overall health and safety of residents.
- Managed the receipt and distribution of packages and medications for residents.
Proficiently handled and provided training for emergency situations, including evacuations and fires. - Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Walmart
Customer Experience/ OMNI Associate
09.2018 - 02.2021
Job overview
- Collaborated with a diverse team of 100+ individuals to deliver exceptional customer service.
- Efficiently prepared and organized substantial grocery orders.
- Managed the delivery process, ensuring accurate and timely order fulfillment for customers.
- Upheld a clean and well-presented sales floor to enhance the shopping experience.
- Assumed the role of acting manager when necessary, demonstrating leadership and decision-making abilities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Education
Trent UniversityPeterborough, ON
Bachelor of Arts from Sociology
06.2022
Skills
- Client Relationship Management
- Lead Development
- Lead Prospecting
- Needs Analysis
- Customer Service
- Complaint Management
- Account Management
- Team Development
- Administrative Support
- Guest Relations
- Training and Mentoring
Hobbies
- Horse Back Riding (Competitive)
- Performing Arts
- Crafting
- Hiking and Outdoors
- Camping
Timeline
Account Manager
Dell Technologies
08.2022 - Current
Concierge
Sienna Senior Living
02.2021 - 11.2022
Customer Experience/ OMNI Associate
Walmart
09.2018 - 02.2021
Trent University
Bachelor of Arts from Sociology
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