Victoria Connell

Accounting, Invoicing, and Pre-Billing Duties:

• Create and issue client invoices using QuickBooks
• Assist with pre-billing processes, including reviewing draft invoices and ensuring compliance with client billing guidelines
• Send accounts receivable (A/R) reminders for outstanding invoices
• Enter accounts payable (A/P) invoices into QuickBooks
• Mail A/P cheques
• Record all credit card charges and reconcile expenses
• Process and report client credit card payments
• Enter wire transfers, bank deposits, and cheques into QuickBooks
• Prepare cost estimates for clients and associates
• Manage the accounting email inbox and organize correspondence accordingly

IP Deadline Monitoring and Fee Processing:

• Monitor and docket deadlines for annual Maintenance Fees, Examinations, and Annuities
• Pay annual Maintenance Fees to the Canadian Intellectual Property Office (CIPO) and the United States Patent and Trademark Office (USPTO)
• Report payment of Maintenance Fees and Annuities to clients and associates

Document Handling and Courier Coordination:

• Prepare and package outgoing mail, including:
  Issued patents and industrial designs to clients and associates
  Other legal or administrative documents as required
• Schedule courier pick-ups with FedEx, Purolator, or DHL

Meeting and Scheduling Support:

• Schedule meetings with internal and external attendees
• Prepare boardroom for in-person and Zoom meetings

General Administrative Duties:

• Perform general office tasks, including scanning, filing, answering phones, greeting clients, and receiving visitors
• Monitor surveillance cameras and report suspicious activity
• Other duties as required or requested

• Provided ongoing support to operations teams to ensure a consistently positive guest experience
• Responded to inquiries and messages from current and prospective guests, fostering strong and personalized relationships
• Communicated property updates and verified guest information across internal systems
• Addressed escalated issues beyond the scope of front-line customer service agents
• Delivered cross-functional support to management and various departments as needed
• Issued quotes to returning guests, processed transfers, collected payments, and handled refunds
• Managed inbound and outbound calls with guests, vendors, and the operations team
• Ensured a high standard of service was maintained across all guest interactions
• Coordinated daily workflows with an offshore support team of 4–6 members
• Scheduled and conducted interviews; led onboarding and training of new customer service agents
• Performed additional duties as identified or assigned by management

• Designed and implemented personalized fitness and nutrition programs tailored to individual client goals, fitness levels, and medical considerations
• Instructed clients on proper exercise techniques and safe equipment usage to prevent injury and maximize results
• Provided guidance on injury prevention, rehabilitation exercises, and general health and wellness practices
• Conducted initial fitness assessments and periodic evaluations to track client progress and adjust training plans accordingly
• Motivated and supported clients to maintain accountability, build confidence, and achieve measurable results
• Ensured gym equipment was properly maintained, sanitized, and in good working condition
• Created a welcoming, inclusive environment that encouraged client retention and engagement
• Performed administrative tasks including scheduling sessions, processing payments, and handling banking transactions
• Maintained accurate client records, progress notes, and fitness documentation
• Stayed current with industry trends, training methodologies, and certification requirements through ongoing professional development

• Resolved customer inquiries and complaints both in person and over the phone, ensuring a high level of client satisfaction
• Greeted and welcomed clients upon arrival, and responded promptly and courteously to all telephone inquiries
• Updated and adjusted member accounts in accordance with client requests, while adhering to company policies and service standards
• Performed routine cleaning and maintenance tasks to uphold a clean, safe, and professional environment

• Collected and processed urine samples in accordance with clinical protocols and confidentiality standards
• Monitored and coordinated patient flow for scheduled appointments with physicians and healthcare staff
• Managed front-desk reception duties, including greeting patients, verifying identification, and checking in clients for treatment
• Handled administrative tasks such as completing intake forms, organizing medical paperwork, and filing confidential documents
• Provided in-patient counseling support as needed, helping to foster a respectful and compassionate environment
• Maintained clear, professional communication with healthcare providers, administrative staff, and patients to ensure smooth clinic operations
• Scheduled follow-up appointments and maintained accurate patient records in compliance with privacy regulations
• Assisted with daily clinic operations, including answering phone calls, responding to inquiries, and ensuring a clean and orderly reception area