Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Victoria Colon

Long Beach

Summary

Customer service professional with a strong record at R&B Wire Products, specializing in conflict resolution and process optimization. Bilingual in English and Spanish, excels in building client relationships and enhancing team collaboration. Proven ability to drive business growth through effective communication and meticulous attention to detail.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

R&B Wire Products
Santa Ana
10.2020 - Current
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries via phone, email, and chat.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative

Kyocera Advanced Ceramics
Costa Mesa
01.2006 - 03.2020
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Business Office Administration -

UEI College
Garden Grove, CA
07-2022

Skills

  • Customer service
  • CRM software
  • Data entry
  • Conflict resolution
  • Process optimization
  • Client relationship management
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Bilingual English/Spanish

Affiliations

  • Catholic Church volunteer

Languages

Spanish
Professional

References

References available upon request.

Timeline

Customer Service Representative

R&B Wire Products
10.2020 - Current

Customer Service Representative

Kyocera Advanced Ceramics
01.2006 - 03.2020

Business Office Administration -

UEI College
Victoria Colon