Victoria Chroust
Hamilton,ON
Summary
Diligent student currently attending the University of Guelph, with 2+ years of work experience. Aiming to leverage a proven knowledge of costumer satisfaction, conflict resolution, and costumer communication skills to stressfully fill the role at your company. Frequently praised as quality-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Cashier
KFC/Taco Bell
Grimsby, ON
08.2020 - Current
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Hostess
The Village Restaurant
Stoney Creek, ON
08.2019 - 03.2021
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Planned and executed guest parties by organizing menus, spaces and special requests.
Education
Bachelor of Arts - Law
University of Guelph
Guelph, ON04.2025
High School Diploma -
Sherwood Secondary School
Hamilton, ON05.2021
Skills
- Customer Relations
- Work Task Prioritization
- Complaint Resolution
- Inventory Stocking
- Credits and Refunds
Additional Information
- Bilingual in French
- Experience with POS systems
Timeline
Cashier
KFC/Taco Bell
08.2020 - Current
Hostess
The Village Restaurant
08.2019 - 03.2021
Bachelor of Arts - Law
University of Guelph
High School Diploma -
Sherwood Secondary School
Similar Profiles
Amelia RobertsAmelia Roberts
Team Member at KFC Taco BellTeam Member at KFC Taco Bell
Dean BeckettDean Beckett
Assistant Manager at KFC Taco BellAssistant Manager at KFC Taco Bell
Dawn ChaseDawn Chase
Shift Supervisor at KFC Taco BellShift Supervisor at KFC Taco Bell