Victoria Castillo
West Sacramento
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to
leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my
peers, I can be relied upon to help your company achieve its goals.
Overview
13
13
years of professional experience
Work History
Weight Master
Vulcan Materials
03.2024 - Current
- Ensured accurate loading by calculating and verifying truck weights.
- Maintained comprehensive records of weight tickets for loaded materials.
- Complied with safety regulations during all loading procedures and operations.
- Clarified orders with drivers, ensuring correct materials for each customer.
- Executed administrative tasks including filing, database updates, and report generation.
- Managed communications through inbound calls, chats, and emails effectively.
Dispatcher Coordinator
Waste Management
09.2018 - 01.2024
- Optimized load assignments to drivers based on routes and locations.
- Ensured timely services by monitoring routes and verifying information accuracy.
- Utilized multiple computer systems to efficiently locate and retrieve information.
- Resolved customer inquiries regarding missed pick-ups and container issues.
- Addressed customer complaints about product conditions and delivery timelines.
- Enhanced operational efficiency through real-time vehicle location monitoring using GPS.
Shift Leader
Lowes
03.2015 - 12.2017
- Enhanced employee effectiveness by utilizing company training tools and resources.
- Achieved shift efficiency through strategic team member adjustments and planning.
- Compiled end-of-shift reports for management review and strategic decision-making.
- Optimized rental equipment availability by effectively managing inventory levels.
- Assisted customers in completing rental forms to ensure compliance and accuracy.
- Verified customer identification to uphold company policies and enhance security.
Customer Service Associate
Lowes
03.2014 - 03.2015
- Enhanced customer satisfaction by providing accurate technical information and product alternatives.
- Efficiently handled inquiries via telephone, mail, and email to support clients.
- Prepared detailed product and service reports by analyzing and collecting customer data.
Cashier
Goodwill
02.2013 - 05.2014
- Enhanced customer experiences by greeting and informing about products.
- Maintained safety and cleanliness standards, effectively reducing store hazards.
- Accurately reconciled daily transactions and prepared bank deposits for audits.
- Processed customer payments through cash, checks, and credit cards efficiently.
Education
High School Diploma -
River City High School
West Sacramento, CA06.2013
Skills
- Strong attention to detail
- Documentation and record keeping
- Time management capabilities
- Continuous learning commitment
Languages
Spanish
Timeline
Weight Master
Vulcan Materials
03.2024 - Current
Dispatcher Coordinator
Waste Management
09.2018 - 01.2024
Shift Leader
Lowes
03.2015 - 12.2017
Customer Service Associate
Lowes
03.2014 - 03.2015
Cashier
Goodwill
02.2013 - 05.2014
High School Diploma -
River City High School