Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
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Victoria Castillo

Cypress

Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Possesses specialized skills in espresso machine operation and customer service excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier/Shift Leader

Friendly Doughnuts
Orange
11.2023 - 04.2025
  • Maintained work area and kept cash drawer organized.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted money in cash drawers at the end of shifts to ensure that amounts were correct.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Stocked shelves with merchandise when needed.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Kept business entrances clean, tidy and professional in appearance.

Cashier

Campitelli Cookies
Anaheim
01.2023 - 03.2023
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and offered immediate assistance to help locate and purchase desired products.
  • Maintained cleanliness of work area including counters, shelves, tables, and floors.
  • Assisted in cleaning duties such as sweeping floors, washing dishes, wiping countertops, tables, chairs.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Restocked items on counters and shelves throughout shift to ensure availability for customers.

Counter Attendant

Boardwalk Bagels
Cypress
06.2021 - 10.2021

Counter Attendant

Boardwalk bagels
Cypress
03.2020 - 06.2020
  • Provided take-out services including packing orders correctly into containers for delivery or pick-up.
  • Adhered to food service sanitation guidelines and standards.
  • Maintained cleanliness of work area including counters, shelves, tables, and floors.
  • Maintained safe food handling practices to prevent germ spread.
  • Assisted in cleaning duties such as sweeping floors, washing dishes, wiping countertops, tables, chairs.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed order transactions and handled debit and cash operations.

Education

Associate of Arts - Digital Arts

Golden West College
Huntington Beach, CA
06-2026

Skills

  • Problem solving
  • Team collaboration
  • Time management
  • Multitasking Abilities
  • Adobe Creative Suite
  • Safe food handling
  • Espresso machine operation
  • Point-of-sale system

Affiliations

  • Graphic Design
  • Video Editing
  • Marketing

Languages

Spanish
Limited

Certification

  • Food handlers License

References

References available upon request.

Timeline

Cashier/Shift Leader

Friendly Doughnuts
11.2023 - 04.2025

Cashier

Campitelli Cookies
01.2023 - 03.2023

Counter Attendant

Boardwalk Bagels
06.2021 - 10.2021

Counter Attendant

Boardwalk bagels
03.2020 - 06.2020

Associate of Arts - Digital Arts

Golden West College

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Victoria Castillo