QuickBooks
Victoria Calitri
Residential Real Estate Broker
Montreal,QC
Summary
Analytical Real Estate Broker with passion for trend tracking, market monitoring and contract negotiation. Excellent communication skills and proven history of facilitating seamless negotiations resulting in client satisfaction.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Leasing Consultant
Collection Equinoxe
08.2023 - 05.2024
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Optimized advertising efforts by analyzing performance metrics and adjusting campaigns accordingly to attract qualified applicants effectively.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Verified tenant incomes and other information before accepting lease applications.
Residential Real Estate Broker
Les Immeubles Charisma
10.2020 - Current
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Remain knowledgeable about the market and best practices.
- Tailored property searches depending on clients needs and goals.
- Compared properties possessing similar features to determine competitive market prices.
- Developed and maintained relationships with clients through networking, emails and cold calling.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites and social media platforms.
- Increased client satisfaction by providing exceptional customer service and in-depth knowledge of the local real estate market.
- Educated first-time homebuyers on the purchasing process while offering tailored support throughout each transaction phase.
Accounts Receivable Coordinator
Cummins Canada ULC
02.2017 - 10.2020
- Responsible for the collection of customer accounts in a timely and efficient manner.
- Send payment request letters on a bi-weekly to monthly basis, including final notices.
- Process EFT payments in the database using bank reconciliation & remittance details.
- Customer support: Sending copies of invoices/statements and settling customer disputes, process credit card payments.
- Conduct month-end account reconciliations.
- Update and maintain customer accounts.
- Manage third-party action for payment (GCQ Collection Agency).
- Work closely with the accounting team to obtain and exceed objectives and goals.
- Processed incoming payments in accordance with established financial policies.
- Posted customer payments by recording cash, checks and credit card transactions.
- Verified discrepancies and resolved clients' billing issues.
- Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
Education
Attestation of Collegial Studies - Residential Real Estate Brokerage
Collège Immobilier Du Québec
Laval, QCDiploma of Vocational Studies - Accounting
Shadd Health & Business Center
Montreal, QCSkills
- Professionalism and Strong Work Ethic
- Teamwork and Collaboration
- Strong Client Relations Skills
- Sales-Savvy
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Promotion and Advertising
- Market Research
- Property Evaluation
- Social Media Digital Marketing
- Work Well Independently
- Yardi Software
- Graphic Design and Photo Editing: Canva
Software
Matrix & Prospects Software
Social Media
Email Communication
Yardi
Quote
The only person you should try to be better than, is the person you were yesterday.
Matty Mullins
Timeline
Leasing Consultant
Collection Equinoxe
08.2023 - 05.2024
Residential Real Estate Broker
Les Immeubles Charisma
10.2020 - Current
Accounts Receivable Coordinator
Cummins Canada ULC
02.2017 - 10.2020
Attestation of Collegial Studies - Residential Real Estate Brokerage
Collège Immobilier Du Québec
Diploma of Vocational Studies - Accounting
Shadd Health & Business Center
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