VICTORIA CALDERA
DESERTHOTSPRINGS
Summary
Multi-talented professional with several years of experience bringing background in financial administration, medical back office, business development and operations leadership. Skilled at stepping into different areas with a flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Practice performance consultant
Optum
11.2024 - Current
- Led STARS and risk adjustment JOC meetings with providers, driving progress towards established goals.
- Ensured high standards of care for Medicare Advantage membership to improve patient outcomes.
- Developed provider-specific plans targeting HEIDS performance improvement.
- Collaborated with providers to implement UHG and Optum tools, enhancing risk adjustment and quality reporting.
- Report supplemental data, chart view, data mining to close coding and quality gaps.
Certified Medical Assistant
Comprehensive cancer center
02.2024 - 10.2024
- Provided care for fast paced oncology/hematology/GynOnc clinic.
- Coordinated weekly preparation, managed medical records requests, and processed radiology orders.
- Prepared patients for examinations, endometrial biopsy, colposcopy, and recorded vitals.
- Submitted end-of-day charges, confirmed next day appointments, and scanned medical records into HER.
Lead Certified Medical Assistant
Yucca valley medical clinic
09.2023 - 01.2024
- Conducted medication reconciliation, managed supply orders, replenished patient medication, provided injections, and executed phlebotomy.
- Performed well woman examinations, focusing on preventive care.
- Managed HER referral work queues, trained and onboarded new students, and performed point-of-care testing (POCT) and EKGs to streamline patient care.
- Assisted visitors at front desk, providing information and support.
Lead Certified Medical Assistant
MRG Exams
11.2022 - 10.2023
- Performed phlebotomy and managed monthly supply ordering and calibrations to maintain operational efficiency at busy VA clinic.
- Managed patient intake and scheduling for diverse medical services.
- Assisted healthcare providers during patient examinations and procedures.
- Maintained accurate medical records and documentation in electronic systems.
- Verified patient insurance and performed PFTs and EKGs to ensure accurate patient assessments.
Certified Medical Assistant
Veritas Testing
07.2021 - 05.2022
- Assisted healthcare providers with patient examinations and treatments.
- Managed patient records using electronic health record systems.
- Enhanced patient care by updating electronic health records with testing outcomes.
- Scheduled appointments and coordinated patient follow-ups and referrals.
- Oversaw daily operations at testing site, ordered inventory, and administered SARS COVID tests to ensure timely patient care.
Lead Medical Assistant
DAP Health
09.2020 - 06.2021
- Executed lab and radiology orders using EPIC EHR system; performed POCT and EKGs to support patient diagnostics.
- Facilitated referrals and prior authorizations to ensure timely patient care.
- Generated daily CURE reports and administered injections, including hormone, testosterone, and vaccines, to ensure patient care continuity.
- Supported Anoscopy procedures and Cryotherapy; prepared sterile trays to maintain operational efficiency and patient safety.
Certified Medical Assistant
Eisenhower desert cardiology
02.2020 - 07.2020
- Assisted healthcare providers in delivering patient care at a comprehensive cancer center.
- Supported healthcare providers in delivering patient care at a comprehensive cancer center, enhancing patient experience.
- Coordinated patient records and scheduling in electronic health record systems, ensuring timely access to information.
- Prepared examination rooms and stocked medical supplies, facilitating efficient patient examinations.
Certified Medical Assistant
Dr. Howard Levy
01.2019 - 03.2019
- Prepared IVs and administered injections to support patient care.
- Assisted healthcare providers during patient examinations and treatments to enhance care delivery.
- Managed patient scheduling and coordinated appointments for optimal workflow.
- Collected and processed medical histories and vital signs to ensure accurate patient evaluations.
Medical Assistant
Morongo Basin Health
01.2018 - 01.2019
- Performed EKGs and measured vital signs for patient assessments.
- Administered injections to patients in accordance with clinical protocols.
- Developed clinical scribe process for well women's exams, enhancing documentation accuracy.
Education
Associates - Business office administration
San Joaquin valley college
Rancho Mirage, CA 03.2019 - 01.2021
Certified medical assistant -
Palm springs adult school
Palm springsSkills
- Healthcare consulting
- Performance analytics
- Analytics
- Strategic planning
- Operational strategy
- Engaging providers
- Managing performance
- Talent management
- Leadership
- Team collaboration
- Communication
- Referrals
Timeline
Practice performance consultant
Optum
11.2024 - Current
Certified Medical Assistant
Comprehensive cancer center
02.2024 - 10.2024
Lead Certified Medical Assistant
Yucca valley medical clinic
09.2023 - 01.2024
Lead Certified Medical Assistant
MRG Exams
11.2022 - 10.2023
Certified Medical Assistant
Veritas Testing
07.2021 - 05.2022
Lead Medical Assistant
DAP Health
09.2020 - 06.2021
Certified Medical Assistant
Eisenhower desert cardiology
02.2020 - 07.2020
Associates - Business office administration
San Joaquin valley college
03.2019 - 01.2021
Certified Medical Assistant
Dr. Howard Levy
01.2019 - 03.2019
Medical Assistant
Morongo Basin Health
01.2018 - 01.2019
Certified medical assistant -
Palm springs adult school