Victoria Bracamontes
Chula Vista
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Dr. Clark Store
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
Shift Supervisor
KFC/Marble Company
04.2014 - 01.2023
- Motivated team members to complete assigned tasks and perform at exceptional levels
- Assisted the general manager during assigned periods and trained over 10 new team members
- Assisted store management with meeting standards of service and quality in daily operations
- Answered and resolved customer questions and concerns
- Collaborated with team members to improve performance and implement training updates
- Completed opening and closing duties to facilitate business operations
- Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with food standard guidelines to keep products within tight tolerances
- Performed store opening and closing procedures, including setting up registers and checking products
- Resolved customer complaints and reported issues to senior management
Education
High School Diploma -
Otay Ranch High School
San Diego, CaSkills
- Customer service
- Outgoing personality
- Active listening
- Safety standards training
- Critical thinking
- Organizational skills
- Data entry
- Effective multi-tasker
- Relationship building
- Excellent customer service
- Call center experience
- Effective customer upselling
- Computer proficiency
- Microsoft Excel
- Inventory control
- Product knowledge
- Administrative support
- Product and service solutions
- Product sales
- Microsoft PowerPoint
- Microsoft outlook
Timeline
Customer Service Representative
Dr. Clark Store
02.2023 - Current
Shift Supervisor
KFC/Marble Company
04.2014 - 01.2023
High School Diploma -
Otay Ranch High School
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