VICTORIA BOUVIER
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
12
12
years of professional experience
Work History
Residential Underwriter
Red River Mutual
10.2020 - 05.2025
- Assess Policy Applications, Endorsements and Renewals – apply underwriting skills to analyze each risk with strong decision making (pricing and underwriting practices)
- Understanding and ability to provide answers on policies, contract wordings and claim situations to brokers.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Achieved high levels of customer retention through personalized service and attention to detail in policy creation.
- Actively participated in industry networking events to enhance professional connections and stay informed about emerging trends.
Technical Administrator – Information Technology
Richardson International Limited
10.2016 - 10.2020
- Managed procurement for the IT department which included; all telecommunication services, hardware & software purchases, printers and project management services - companywide
- Interacted with vendors, contractors and professional services personnel to receive orders/quotes and communicate instructions and discuss contracts
- Created detailed expense reports over 350K monthly through visa reconciliation and requests for capital expenditures and procurement
- Use of various internal software programs all related to Information Technology and Finance - ie; Industrial & Financial Systems (IFS), Ivanti Service Manager (ISM), IT Asset Management (AMP), Centresuite -Scotiabank Commercial Card System, Zenworks Control Center
- General Duties - such as; attendance tracking, office supplies maintaining, data entry, filing systems, external & internal mail distribution and use of Microsoft Excel daily
Senior Administrative Assistant – Grain Merchandising
Richardson International Limited
01.2016 - 10.2016
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed internal memos and external correspondence for senior management, merchants and reviewed all documentation to eliminate errors. Drafted professional memos, letters and marketing on behalf of merchants.
- Processed invoices, expenses and visa reconciliation for all merchants
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Scheduled office meetings and client appointments for team and organized weekly/ monthly staff meetings and greeted visitors.
Office Administrator/Administrative & Reception Back-up – Office Services
Richardson International Limited
11.2013 - 01.2016
- Managed procurement for Office Services/Mailroom expenses which included; all courier service expenses (Canada Post, UPS, Purolator, etc) Cafeteria daily cash reconciliation, catering invoices and department allocations.
- Various Mailroom duties - such as sorting and mail handling, filing, office supplies ordering, print requests, binding and creating presentation books, updating contacts and company changes within the department
- Managed Conference Rooms which included; booking meetings, set-up and coordination, catering requests, clean up
- Provided back-up for Receptionist, Transportation Department and Grain Merchandising Admin assistants when sick or vacation. Switchboard knowledge, Guest Greeting, message relaying, various reports in the Administrative roles.
Education
High School Diploma -
Ecole Powerview School
Skills
- Procurement Specialist
- Administrative Support
- Hardware Knowledge
- Account Reconciliation
- Vendor Relationship Management
- Business Administration
- GL Accuracy
- Risk Analyzing
- Expense Reporting/Processing
- Strong Communication Skills
- Software Knowledge
- Financial Services Support
- Travel Coordination
Timeline
Residential Underwriter
Red River Mutual
10.2020 - 05.2025
Technical Administrator – Information Technology
Richardson International Limited
10.2016 - 10.2020
Senior Administrative Assistant – Grain Merchandising
Richardson International Limited
01.2016 - 10.2016
Office Administrator/Administrative & Reception Back-up – Office Services
Richardson International Limited
11.2013 - 01.2016
High School Diploma -
Ecole Powerview School