VICTORIA BOURKE
Oakville,ON
Summary
Results-driven professional with 20+ years of experience in customer service and administrative support, known for exceptional organization and attention to detail. Strong communicator with the ability to manage complex tasks and solve problems efficiently across multiple channels. Self-motivated and adaptable, thriving in dynamic environments while collaborating effectively with teams to achieve goals. Proven track record of fostering a positive, solution-oriented atmosphere that drives both team performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
People and Culture Coordinator
AnywhereWorks
10.2023 - Current
- Assisted in all HR-related tasks for the Canadian branch, including payroll processing, and handling employee leaves of absence.
- Processed and maintained highly sensitive and confidential employee information with the highest level of discretion and professionalism.
- Coordinated and responded to HR-related inquiries via email, ensuring timely and accurate communication.
- Supported the HR team in maintaining compliance with company policies and employment regulations.
Director of Communications
Keller Williams Edge Realty
Oakville, Ontario
11.2020 - 09.2023
- Led recruitment, hiring, and training of new front desk staff, ensuring seamless onboarding, and alignment with company standards.
- Managed all financial transactions, including handling deposits, commission checks, and maintaining accurate records.
- Oversaw the security and organization of property keys and other highly sensitive documents, ensuring confidentiality and compliance with company protocols.
- Supervised day-to-day front desk operations, ensuring efficient customer service, and smooth operational flow.
Server
Jack Astors Bar & Grill
Burlington, Ontario
11.2019 - 11.2020
- Collaborated effectively with a large team to ensure smooth restaurant operations and exceptional service delivery.
- Greeted and seated guests, provided menu guidance, and took orders in a timely and friendly manner.
- Served food and alcoholic beverages in accordance with company standards, ensuring customer satisfaction, and adherence to safety protocols.
- Maintained cleanliness and organization of dining areas, contributing to a positive, welcoming environment for guests.
Executive Assistant
Shannon Sullivan Real Estate
Burlington, Ontario
09.2017 - 09.2019
- Updated websites with current property listings and engaging content.
- Streamlined administrative tasks to maintain operational efficiency in real estate workflows.
- Created comprehensive transactional paperwork to support business operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Agent Support Coordinator/Deal Administrator
Sutton Group Quantum
Mississauga, Ontario
01.2017 - 09.2017
- Managed deal processing for two offices and three sub-brokerages, ensuring timely and accurate completion of all transactions.
- Supported management with daily office operations and strategic decision-making, contributing to overall workflow efficiency.
- Assisted in training and onboarding new agents and support staff, ensuring smooth integration into company systems and processes.
- Played a key role in recruiting and onboarding new agents, helping to expand the brokerage’s team, and enhance overall performance.
Deal Administrator Assistant
RE/MAX Escarpment Realty Inc
Burlington, Ontario
11.2016 - 01.2017
- Managed daily banking deposits, ensuring accurate and timely processing of financial transactions.
- Processed deals and handled all related paperwork, maintaining a high level of accuracy and organization.
- Followed up with agents to ensure all required documentation was submitted, resolving any discrepancies or missing paperwork.
Senior Agent Support Coordinator
Royal LePage Real Estate Services
Oakville, Ontario
07.2016 - 11.2016
- Supervised and coordinated the daily operations of front desk staff, including scheduling, training, and resolving operational issues.
- Collaborated closely with management to assist in decision-making processes, and improve office efficiency.
- Served as the first point of contact for agents, providing support with paperwork, managing checks, property keys, and other administrative tasks.
- Ensured smooth communication between front desk staff and other departments, contributing to overall office effectiveness.
Agent Support Coordinator
Royal LePage Real Estate Services
Oakville, Ontario
01.2008 - 07.2016
- Effectively managed incoming communications through a four-line phone setup.
- Scheduled and confirmed property showings, coordinating between clients and agents to ensure timely appointments.
- Maintained a high level of professionalism in all interactions with clients and sales agents, ensuring excellent customer service.
- Cross-trained as a backup Deal Administrator, providing support for contract processing and administrative tasks as needed.
Salon Apprentice
Images International Salon & Day Spa
Oakville, Ontario
09.2006 - 11.2011
- Responsible for opening and closing the salon, ensuring security, and smooth operation at the beginning and end of each day.
- Managed the booking and confirmation of hair and spa services, ensuring a seamless experience for clients.
- Coordinated bridal services, working with clients to create tailored packages, and managing scheduling for events.
- Performed hair washing, colour applications, and perm processing, delivering quality services in line with salon standards.
- Managed inventory and ordering of salon products, maintaining stock levels, and ensuring the availability of necessary supplies.
Education
High School -
ST. IGNATIUS OF LOYOLA SECONDARY SCHOOL
Oakville, ON06.2006
Skills
- Adaptability and flexibility
- Strong verbal and written communication skills
- High degree of professionalism and confidentiality
- Conflict resolution
- Thrives in fast-paced environments
- Critical thinking
- Positive Attitude and Motivation
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Client Relationship Management
- Confidentiality and HR documentation
References
References available upon request.
Timeline
People and Culture Coordinator
AnywhereWorks
10.2023 - Current
Director of Communications
Keller Williams Edge Realty
11.2020 - 09.2023
Server
Jack Astors Bar & Grill
11.2019 - 11.2020
Executive Assistant
Shannon Sullivan Real Estate
09.2017 - 09.2019
Agent Support Coordinator/Deal Administrator
Sutton Group Quantum
01.2017 - 09.2017
Deal Administrator Assistant
RE/MAX Escarpment Realty Inc
11.2016 - 01.2017
Senior Agent Support Coordinator
Royal LePage Real Estate Services
07.2016 - 11.2016
Agent Support Coordinator
Royal LePage Real Estate Services
01.2008 - 07.2016
Salon Apprentice
Images International Salon & Day Spa
09.2006 - 11.2011
High School -
ST. IGNATIUS OF LOYOLA SECONDARY SCHOOL
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