Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICTORIA BOURKE

Oakville,ON

Summary

Knowledgeable and dedicated customer service professional with over 18 years experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and agility. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

DIRECTOR OF COMMUNICATIONS

KELLER WILLIAMS EDGE REALTY
11.2020 - Current
  • Director of front desk operations
  • Responsible for all hiring/training of new front desk staff
  • Built and maintained relationships with Real Estate Agents, Lawyers Offices & Management Team
  • Handled customer inquiries and complaints courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about office updates and changes.

Server

JACK ASTORS BAR & GRILL
11.2019 - 11.2020
  • Team player of large restaurant
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

EXECUTIVE ASSISTANT

SHANNON SULLIVAN REAL ESTATE
09.2017 - 09.2019
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Coordinated appointments to show marketed properties.
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and lawyer's offices.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Handled confidential and sensitive information with discretion and tact
  • Filed paperwork and organized computer-based information
  • Updated and maintained confidential databases and records
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes

AGENT SUPPORT COORDINATOR/DEAL ADMINISTRATOR

SUTTON GROUP QUANTUM
01.2017 - 09.2017
  • Deal Administrator for 2 offices & 3 Sub Brokerages
  • Assisted management with daily office functions and decision making
  • Assisted with onboarding and training of new employees.
  • Assisted in recruiting new Agents for Brokerage
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Coordinated and scheduled meetings and appointments.

Deal Administrator Assistant

RE/MAX ESCARPMENT REALTY INC
11.2016 - 01.2017
  • Responsible for daily banking deposits
  • Composed, edited and prepared correspondence and other department documents.
  • Performed routine analysis and calculations to process data for internal reports.
  • Used BrokerBay and LoneWolf to manage accounts payable and accounts receivable.
  • Assisted development and implementation of new administrative procedures.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance..

SENIOR AGENT SUPPORT COORDINATOR

ROYAL LEPAGE REAL ESTATE SERVICES
07.2016 - 11.2016
  • Supervised front desk staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and maintained relationships with external vendors and suppliers.
  • Kept records accurate, detailed and fully compliant with RECO

AGENT SUPPORT COORDINATOR

ROYAL LEPAGE REAL ESTATE SERVICES
01.2008 - 07.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls for 3 offices with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to Real Estate Agents, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about office procedures and changes.

KEY HOLDER/SALON APPRENTICE

IMAGES INTERNATIONAL SALON & DAY SPA
09.2006 - 11.2011
  • In charge of opening & closing the salon.
  • Answered telephone calls to provide information and schedule new appointments.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Increased client satisfaction by providing excellent customer service.
  • Updated client records and maintained client confidentiality.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.

Education

High School Diploma -

St. Ignatius of Loyola Catholic Secondary School
Oakville, ON
06.2005

Skills

  • Quick learner
  • Fast-Paced Work Environment
  • Efficient at Problem Solving
  • Strong MS Office
  • Administration and Reporting
  • Excellent Typing Proficiency
  • Policy and Procedure Adherence
  • Adaptability and Flexibility
  • Strong verbal & written communication
  • High degree of professionalism and confidentiality
  • Great time management

Timeline

DIRECTOR OF COMMUNICATIONS

KELLER WILLIAMS EDGE REALTY
11.2020 - Current

Server

JACK ASTORS BAR & GRILL
11.2019 - 11.2020

EXECUTIVE ASSISTANT

SHANNON SULLIVAN REAL ESTATE
09.2017 - 09.2019

AGENT SUPPORT COORDINATOR/DEAL ADMINISTRATOR

SUTTON GROUP QUANTUM
01.2017 - 09.2017

Deal Administrator Assistant

RE/MAX ESCARPMENT REALTY INC
11.2016 - 01.2017

SENIOR AGENT SUPPORT COORDINATOR

ROYAL LEPAGE REAL ESTATE SERVICES
07.2016 - 11.2016

AGENT SUPPORT COORDINATOR

ROYAL LEPAGE REAL ESTATE SERVICES
01.2008 - 07.2016

KEY HOLDER/SALON APPRENTICE

IMAGES INTERNATIONAL SALON & DAY SPA
09.2006 - 11.2011

High School Diploma -

St. Ignatius of Loyola Catholic Secondary School

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VICTORIA BOURKE