Victoria Benford
Innisfil,Canada
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated
Overview
11
11
years of professional experience
Work History
Product Lister/Ad Creator
King Of The North Auction
06.2023 - Current
- Continuously improved product listing quality by staying informed about industry best practices and incorporating feedback from customers and coworkers.
- Testing, inspecting and listing products for online website
- Create accurate and efficient listings for products being sold, including detailed descriptions, images, specifications and conditions
- Creating cover photos using paint for each listing
- Researching product information, specifications and details of products
- Taking photos and inspecting product to verify condition and applying to listings
- Hitting minimum listing quota per week to achieve bonuses and website credits
- Utilizing Google, Microsoft, Paint and Discord on a daily basis
PRODUCTION ASSEMBLER
Rock Solid Supply
05.2019 - 01.2021
- Ensure knowledge of the structure, layout and function of production equipment
- Inspect finished vanity and apply touch-ups to meet quality requirements
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Maintained a clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
- Worked different stations to provide optimal coverage and meet production goals.
- Improved production efficiency by assembling products according to established guidelines and quality standards.
CASHIER/CUSTOMER SERVICE
Larry The Liquidator
03.2018 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Assist customers answering questions such as item price or location
- Engaging with customers to ensure customer satisfaction
- Inspect products to ensure saleable conditions with acceptable expiration dates
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Load and unload trucks of merchandise, using pump truck, dollies and ladders
SALES ASSOCIATE
Adidas Outlet
05.2017 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
CO-OP STUDENT
IOOF Seniors Home
02.2016 - 06.2016
- Worked in team environment to maintain high levels of care.
- Feeding and helping residents in need of assistance
- Assisted with outings, helping residents onto bus
- Clerical desk duties
- Socializing with the elderly included going on walks, reading books, arts and crafts and playing games.
SUMMER STUDENT
Women's College Hospital
01.2014 - 01.2015
- Greet patients and visitors who enter the hospital and offer directions
- Provided support to patients and their families who are waiting for medical tests or procedures
- Provided administrative support in clinic office (calling patients to remind them of their appointments)
Education
High School Graduate -
Nantyr Shores Secondary School
01.2017
Skills
- Time management
- Teamwork
- Communication
- Critical thinking
- Problem-solving
- Customer Service
- Problem-solving abilities
- Active Listening
- Complaint Handling
- Professional telephone demeanor
Timeline
Product Lister/Ad Creator
King Of The North Auction
06.2023 - Current
PRODUCTION ASSEMBLER
Rock Solid Supply
05.2019 - 01.2021
CASHIER/CUSTOMER SERVICE
Larry The Liquidator
03.2018 - 07.2018
SALES ASSOCIATE
Adidas Outlet
05.2017 - 06.2017
CO-OP STUDENT
IOOF Seniors Home
02.2016 - 06.2016
SUMMER STUDENT
Women's College Hospital
01.2014 - 01.2015
High School Graduate -
Nantyr Shores Secondary School
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